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Serving All of Western New York, Since 1974

24 / 7 / 365 Service




I recently had two of your people here to do both my furnace (Tom M.) and my kitchen sick (Matt F.). I tried your website to comment on their performance with no luck. So I am writting you my report instead. I was very pleased in both their work and their disposition. They were very knowledgeable and pleasent at the same time. They informed me of the issues, explained the situation and took action. I would recommend both of them to anyone in need of their expertise. You have some great people working there at Roy's Plumbing particularly Tom and Matt. Thank you for sending them to me and hope to see them both again as needed down the road. I will keep their cards on my frig and request they come here for future repairs. I hope they both hear of this letter and receive the appropriate recognition they deserve.

- Frank S.

Wanted to let you know how much we appreciated the service and service professionals who we dealt with during the problems we had with our Furnace. We required several "Last minute" calls and work on a holiday weekend, but no matter we were treated with respect and kindness.
We are pleased with our new furnace and the respect your professionals showed to us and our home, insuring that our floors were protected and left the work area cleaner than they found it.
We will not hesitate to recommend Roy's at any opportunity that presents itself.

- Peter and Eileen

I would like to commend your company and say that your commercial on TV is TRUE.On Saturday Night we came home to a cold house. We are handicapped and spent most of the night looking for a place to stay. We called Roy's at 10 am Sunday and the service man called back at 10:30am and agreed to meet us here at 12 noon. He was here and by 2pm had our furnace running. Of course it took many hours to reheat our home but by 10pm it was 68 degrees and livable. In less than 3 hours they did a complete job. Jeff was the worker. All this was on a weekend. My hat is off to Roys and we salute this fine company. We will gladly recommend them to everyone.

- Walter H.

It was our pleasure dealing with Roy's Management and team. It was thoughtful and considerate sending us such delicious cookies. Just love them!

- Jake and Sandy