Prompt and Professional. They are NOT the least costly, but if you want the job done right THE FIRST TIME, instead of setting several thousand dollars on fire thinking that you made a score, then when you need service, your calls don't get returned, you spend hours waiting for people that pull a "no show" and the unit you purchased is a piece of JUNK and needs to be replaced. Viessmann quality products installed when they say and how they say. Roy is your man!!
- Bruce C.
Friendly and professional
Had a great experience with Roy's! Very quick response and set up time to do the work, and the work itself was done very quickly. We were surprised they were able to do as much as they did in such a short time. They guys that did the work were friendly and professional and really respected our house while they were here. This is our first time working with Roy's but it definitely won't be the last!
- Kim B.
We will continue to recommend friends to Roy’s!
Dan and Dave were amazing! Timely, friendly and took time to explain things. We will continue to recommend friends to Roy’s!
- Teri S.
I would in fact refer them to anyone who would need ROYS service.
Joe was very informative with our request to install a new gas furnace. Explained all the offers and what a new unit will be like. He listened and was very helpful with all our questions. Made us feel comfortable about making this decision on the purchase. Thanks. Also, after the installation was complete,the crew was very helpful and open to all questions we had. They took extra care with our floor while moving stuff. All areas were cleaned up and they explained all the features of the new furnace. I would in fact refer them to anyone who would need ROYS service. Thanks again!
- Robert W.
Nice and knowledgeable and we will definitely be return customers!
We had sewer water backing up into our basement and called Roy’s around 7:45pm Sunday night. They were at our house in less than an hour and fixed the problem. He answered all of our questions and made sure everything worked before he left. He was nice and knowledgeable and we will definitely be return customers!
- Catiana J.
These guys were amazing!
These guys were amazing! Very kind and professional. Super clean too!! They explained everything thoroughly. I would highly recommend them! Thank you Roy’s!!
- J P.
Thank you for such efficient service.
I was extremely pleased with the service I received from the work crew of Dan & Mike from Roy's Plumbing today with the installation of my new air conditioning unit . Mike & Dan were extremely focused, worked very hard to complete the job & they explained all the relevant information about the new air conditioner , thermostat , @ smoke alarms . I was very impressed by their professionalism & dedication to their job. It was a pleasure dealing with your company , from the initial assessment , to the explanation of the proper air conditioner for my house & finally to the installation of the new unit . Thank you for such efficient service.
- Laura M.
They work hard, they know their product and they cleaned up beautifully.
The plumbers Matt and Bob are great. They really know their stuff, and always answer my questions. They work hard, they know their product and they cleaned up beautifully.
- Linda F.
I've always been extremely pleased with the quality of work from Roy's employees.
We needed to replace our water heater. Dan arrived when scheduled and provided a quote which was right in the middle of two quotes from other firms. Less than two hours later our new water heater was operating. I've always been extremely pleased with the quality of work from Roy's employees.
- Thomas J.
Polite, knowledgeable, and worked quickly.
Called Roy's when we could not restart our gas hot water tank during this mornings thunder storm and had water in our cellar. Was surprised when calling about 10:30 that the appointment was so soon, to be between 12-2pm that day. About 11:20 they called and said that Tim was going to lunch & would be at our house between 12-12:30. Sure enough, he arrived right at noon! Not being able to relight the pilot light, he said the thermocoupler was gone, had one in his truck and installed it for us. Tim was polite, knowledgeable, and worked quickly in our cellar, which is not the nicest of work sites. Thank you to Tim & Roy's Plumbing! Tom/Janet Tower
- Janet T.
Would totally recommend. Thank you guys. Thank you for fixing the mess.
Roy's plumbing came immediately to assess my urgent issue. They pulled the required permits, and did the job professionally, quickly and respectfully. Would totally recommend. Thank you guys. Thank you for fixing the mess.
- Katherine M.
Curteous, prompt, punctual and HARD workers!
I can't tell you enough how wonderful our experience has been with Roy's! Tim and Zach were very curteous, prompt, punctual and HARD workers! They were flexible with last minute changes and were able to adjust our estimate before my very eyes. They got the work done in a timely manner, and cleaned up so that you wouldn't even know they were here! I am so impressed and will definitely contact them if anything ever arises in the future. (Thanks for killing that monster spider for me too Zach!)
- Kim A.
Roy's did an awesome job coming out and helping us fix our sewer problem. Joe was great on the inspection of the issue and Marty, Joe S., and Rob were excellent in informing us on all details thru the excavation and pipe replacement that really gave us a better understanding of what the issue was and what needed to be replaced. So far a great experience!
- Kristina C.
We definitely recommend Roy's!
Our old ac unit broke just before the heat wave last week. Jeff from Roy's was extremely helpful getting our new ac installed quickly. The team that installed was very professional. We definitely recommend Roy's!
- Erin F.
I couldn’t be more grateful for the service I received.
Roy’s came to my residence today to do a tune up on my furnace and air conditioning unit. I couldn’t be more grateful for the service I received. Very professional and hard working. Took time to explain the results of their tests and made recommendations to improve the functions of my units. Thank you folks. I will use and recommend your company in the future. Spell shout out to ray.....you did a great job my man
- Karen T.
I am impressed with their professionalism, reliability, timeliness, and demonstrated knowledge of the trade.
After beginning to use Roy's this year for annual heating and cooling tune-ups, I am impressed with their professionalism, reliability, timeliness, and demonstrated knowledge of the trade. I highly recommend Roy's for annual tune-ups on household heating and cooling systems.
Definitely would request them to work on any of my household projects.
Mike T and Mike K are very professional and were awesome to deal with. Definitely would request them to work on any of my household projects. Nick who sold me the unit was also very professional and easy to work with.
- William O.
Very knowledgeable ... These guys know how to treat their customers.
This is the second occasion in the past 5 years that we had Roy's come to the house ... Both times we were impressed at how professional the guys are... Very knowledgeable ..and willing to work with you a bit.... These guys know how to treat their customers... Many companies are out there and we've had a few in our home ...but Roy's stands out ...having plumbing work done in your home is not always cheap.... It can cost some money to get it done especially sewer lines... Those who show respect and show good customer service are the ones I am will to give the job to...
- Joe V.
Excellent experience from start to finish.
Excellent experience from start to finish. Dave was very thorough in his estimate. He explained many different options and was never trying to push a product that I did not want. The install date was within a week of the estimate. I was very impressed with that. If they can schedule that quickly for scheduled work I am confident in the event of an emergency they would respond right away. The installers Dave and Josh called prior to arrival and arrived right on time. They were very professional clean and knowledgeable in what they were doing. They Installed the furnace AC and hot water tank all in one day. They left the area they were working in very clean. They explained Everything they did in detail , And how to maintain the equipment. I would highly recommend Roys Plumbing for any of your plumbing heating and cooling needs.
- Dawn G.
Satisfied customer-tankless water heater installed.
Satisfied customer-tankless water heater installed. Professional, punctual, and friendly. Explained everything to me before they left and made sure all my questions were answered. Price was fair. Second time doing business with Roy's (different issues). Will continue to call Roy's in the future.
- Mary K.
Roy's offered amazing customer service.
Roy's offered amazing customer service. They got a technician out to my house in a very timely matter. They were very friendly and answered ALL my questions and showed demonstrations on how to take care of my furnace and ac unit. The technician gave recommendations and tips as well that I found useful. Very pleased!
- Jennifer S.
My home is warm again thanks to them. I'd recommend Roy's to all my friends
Both Mike and Dan did a remarkable job in replacing my 50+ year old boiler. They were extremely efficient and professional. My home is warm again thanks to them. I'd recommend Roy's to all my friends. Thank you for your expertise.