Plumbing, Heating, Cooling & Electrical Services in Buffalo Since 1973

Matt F was great. He helped us resolve an emergency back up in our first floor. Was super friendly and got things completed quickly. Highly recommended

Matt f did a great job.

Matt F was fast, efficient, and professional

Hi, Matt F was extremely professional, extremely patient, great sense of humor, and extremely knowledgeable. I would highly recommend him to anyone that needs any plumbing issues.

Matt F was very knowledgeable, courteous and professional. He explained thoroughly my issues. The needed repairs were done quickly and done with high standards. I was very happy with Matt and would recommend him for any future repairs I may need.

Very professional and friendly. I’ll recommend Roy’s to everyone!

They really did an excellent job installing my heating and cooling system. Would use them again.

Great service! Matt Franjoine and Owen H. were very helpful and Professional. They descaled my tankless water heater. They also installed an device to stop scale build up

THOMAS WAS GREAT. EXPLAINED EVERYTHING HE WAS GOING TO DO. GAVE AN ESTIMATED COST, COMPLETED JOB VERY EFFICIENTLY.

Your representative was on time, very professional gave a very detailed explanation of what the problem could be. He did a great job and very quickly. After completing the job cleaned up.

Josh Butry was professional and courteous as well as knowledgeable. Very respectful of property

I needed a electric inspection done in order to turn my electric back on .Michael Murphy came same day checked it and got it done for me right away. Michael knows his suff was very friendly and did the best job ever!They give u a great price highly recommended!

Josh B was friendly, professional and did a great job!

Roy’s service is super reliable and friendly. I felt confident that my plumbing was in good hands! Technician Josh explained everything thoroughly.

Professional and kept me up to date throughout. They took the time to do an excellent job!

This was our first time using Roy’s, and they now have a new customer! Thank you to our service tech, Matt Franjoine, who was punctual, courteous, worked cleanly (I appreciate the shoe covers!), quickly assessing & fixing the issue. I am thankful they keep parts on hand, and that this didn’t result in a 2nd call with a follow-up repair visit. I would definitely recommend calling Roy’s!!

The entire AC installation experience was seamless! The Comfort Advisor did a great job reviewing the work to be done and explaining all of the various options I had. They answered all of my questions and went into depth and worked to fit the AC install into my schedule. The technicians that came arrived on-time and were courteous, easy to talk to, and quick! It maybe took them 4 hours - 4.5 hours to install the AC unit and it's various components. Since the weather was too cool, they have to send a technician out again to complete the final setup of the AC unit with my Nest thermostat, but that's to ensure it runs as efficient as possible, so no complaints here. The technicians though were clean and great in going over the work they did and answered all of my questions! All-in-all, a great experience with Roy's and I wouldn't hesitate to use them again! 02/2023 Update: I've continued to have great experiences with Roy's and am excited for my home plumbing to be re-piped by Jeff and his crew. 09/2025 Update: Evan Doud was friendly and professional! He was on time, actually a little early, for his timeframe and made quick work of checking my slow bathroom sink drain. I ended up having the drain replaced as certain components were warping, which was causing my issue - Evan took care of it all in an hour. All-in-all, another great experience!

Matt f. Did wonderful jobe explain everything to my son and me .