Buffalo Electrical, HVAC, and Plumbing Reviews

Josh B Quickly and efficiently changed my sump pump.. was extra nice and courteous… thanks much

Josh B... Very good at talking to me and tell what we was doing while he replaced my sumppump today... cleaned up after him and made sure all the water when down b4 leaving.. if I could I would leave 100 stars

Josh B Was very professional told us exactly everything he was gonna do with our sun.Pump since it went down this morning, he did an excellent job.I highly recommend josh b for any plumbing job.....

Jeff, was very friendly and knowledgeable. I will definitely use their services again if needed

Nick was on time, and very pleasant, he even moved the truck when my snowplow guy showed up. Job was quick

Excellent job done by Aaron.

The communication from the office personnel to the technicians was great. I loved that they send you a email with a picture of the technician coming and a little bio. Jeff was who we had come help. He was knowledgeable and personable he was able to fix our problem and we signed up for membership and before he left he said he would let the office know to set us up for a furnace check. He couldn't have been gone for more than 20 mins and we were already getting a call to set that appointment up. I am so glad we went with Roy's. We will definitely use them for any of our plumbing, heating and cooling needs.

Adam came to my house for an hvac tune up and did a great job and was very professional I will use them again without hesitation

Josh B was very very thorough with explaining what he did during the service, and was mindful of my mom’s vision impairment which I loved!

Anthony was our service technician who provided excellent customer service as well as getting to the root of the problem with our heating system. He took time to explain what he was doing plus he was so kind and caring. He is so congenial… we had a very nice conversation. He went above and beyond .. We decided to become a member of Roy’s service club because of our experience with Anthony. Thank you Anthony!!!

Evan came over to assist with a sewage drain issue. He was extremely professional, kind and informative. The service call was quick and handeled extremely well. I would highly suggest Roy's to anyone looking for a plumbing service.

Joel and his helper did a great job installing a new furnace. They were on time, prepared the site and were pleasant and hard working. They encountered a problem fitting the new furnace into the space vacated by an the old furnace, which was shorter, but they solved the problem and got the new furnace installed and functioning. My wife and I are delighted by the service and we are warm again.

Top notch service. On time, very professional. The crew was friendly, competent and respectful. They took extra care to ensure the work areas were clean and as little snow tracked in as possible. Hardwired smart-home smoke detectors were installed to specification and work perfectly.

Pleased with services provided by Roy's. Roger came for a routine annual heating system inspection. He explained what he did during the visit and was knowledgeable about the various services. He told us about a service offered that would get us a discount. We were in the market for mini split units that could provide air conditioning and additional heat. Since we purchased the service we got a nice discount. Gabriel came right out to inform us about the mini split units. He too was well informed and directed us to even more savings, for which we were eligible. Finally, Michael came out to tell us everything we needed to know about generators. He was very helpful and the information he provided helped us make an informed decision about a generator. Excellent service provided by 3 very good technicians.

Josh B came to my house quickly when I needed an estimate for a water tank replacement. Very friendly and helpful!

Very clean and quick. Done same day as quoted.

Jeff came in, identified the problem and fixed it. Very professional, very personable! Thank you Jeff!!

Josh was excellent. Gave me a lot of information and seemed to really care about what needed to be done

Had a scary issue with my electrical that was originally worked on by a different company 5 months ago. Cody came out, he was very polite, respectful; he immediately was able to recreate the problem and he displayed honesty and integrity when explaining what comes next. It's very difficult when searching for someone reliable, and with the experience to do a job right the first time, when it comes to electrical this is extremely important. Currently in the process of attempting to reach out to the original company, wishing i made a different choice in the beginning but you know, hindsight... will call on Roy's for my future electrical as there's more work to be done. Thanks again!

I'm very thankful for Roy's timeliness and professionalism. My sump pump, which was around 6 years old, was continuously running and not turning off. I called the plumber that installed it 6 years ago, left two voicemails, and never received a call back. I tried a different plumber- I scheduled an appointment last week that was supposed to be an arrival time of 10 A.M.-2 P.M. I did not receive a call from them until 6:30 P.M., stating they were running very far behind due to emergencies. I understand that happens, but needless to say I told them to not bother coming. I finally came across Roy's and I'm so glad I did. Their phone communication was great and setting up an appointment was easy. They gave me an estimated arrival time of 4 P.M.-6 P.M. I received a call at 4:30 P.M. stating the technician would arrive at my house at 5 P.M. Awesome communication again. My technician Steven was great. He brought coverings for his shoes so he didn't track snow into the house- goes to show the Roy's team pays attention to small details. He inspected my sump pump, let me know it needed replacement, gave me pricing, and performed great work. From the time he came to the house to the time he processed the payment and left, less than an hour had passed. I can't thank Steven and the Roy's team enough for helping fix my problem in such an efficient matter, especially when I left hung out to dry by two different companies.

Nick and his coworker did a great job. It was a bad clog in an underground waste line. They stayed till it got done. The company was eager and concerned with my personal satisfaction… which should always be a business’s policy but it’s not always the case. Thanks 🙏🏽

Sean was excellent. He experienced some unexpected problems and overcame them. I highly recommend him and Roy’s.

Tom was amazing, very professional and friendly and repaired my shower in a lot less time than I thought. Highly recommend Roy’s plumbing and Tom.

Josh B from Roy’s just left. Very personable and knowledgeable. Wish I could say the same about the AI answering service. As a longtime customer of Roy’s I wish I could talk to a “real” person when calling with an issue like we used to.

Josh B was awesome! Walked me through my options and guided me to a solution that fit my budget and time frame. And the Veteran discount from Roy's didn't hurt either...

Had 4 different dudes here..2 faucets, hot water tank, shower valve with remodel...All solid individuals..one tried everything possible to save 80's valve and not replace and remodel...Nice work fellas..

Josh B was great. Had an issue with our plumbing and they were able to fit us in the same day. Was polite and professional.

Job was well done. Friendly and professional.

Josh B was very professional and super nice!

Just Call Roy’s with plumbing technician Josh Butry is fantastic. Service scheduling easy with real person answering phones, super fast follow up, utmost professionalism, clear explanations of options & great price quote (thousands less than another estimate).

Thomas and Matt were on time, did a great job, explained and answered all my questions and left the area spotless ! I'll call them again for any other work I may need.

Chris was polite, efficient and did finished the work in an orderly and quick amount of time.

I had sewer issues over the weekend and Roy’s was able to get over very quickly. Josh B was my service technician and was very professional and helpful. He went above and beyond helping me and talked through several solutions to correct the issue. All pricing was competitive and Josh was able to assist me on the next steps. They are very easy to deal with and I would highly recommend Josh and Roy’s.

Steve was very polite and thorough.

Fast courteous great service...great price...thanks

Manny was very pleasant, knowledgeable and kind.

Roy’s service teams are professional and wonderful to work with.

I was very pleased with the service technician and his handling of the situation.

Aaron arrived on time, provided a thorough evaluation of the problem and addressed it quickly. He is knowledgeable and personable, even the dog likes him

Very pleasant and professional service. He explained everything very well and we are confident that the problem is resolved

My technician, Steve Martin, did an exceptional job repairing my leaking pipe that connected to my baseboard radiator system. Throughout the process, he demonstrated his knowledge, provided informative explanations, and maintained professionalism. Steve Martin meticulously explained each step of the repair and clearly outlined the associated costs, ensuring that I had a comprehensive understanding of the work involved. I highly recommend Steve Martin for his exceptional professionalism and outstanding repair work.

Adam is great. Always pleasant and friendly. He offers helpful advice and suggestions. Thankful I can rely on such a quality technician.

Josh B. was very knowledgeable, personable, and diligent in trying to find the source of our shower leak. We unfortunately couldn't replicate it, but he told us some things we can do. We will definitely use them again in the future, and will recommend them to others.

All the guys were courteous, polite, friendly.... knowledgeable....they took the time to answer any questions I had....each of these young men has earned 5 stars.....!!!! THANK YOU...!!!!

Josh Butry professional detailed and courteous. We are impressed with justcallroys

Evan was courteous and professional. Hedid an excellent job installing our new sump pump and cleaning up after the job was complete. He wore covers over shoes so as not to track any dirt into my house. 5 STARS

Jim McNeill was great. He went above and beyond for the service he did. Really appreciate what he did. Highly recommend.

Evan was excellent. On time, professional and courteous. Thank you.

Roy’s Plumbing went over Joshua Butry to fix my leaky basement utility sink and he was outstanding. Not only was he professional and polite, but he really knows his work and gave me a quick tutorial on how this type of thing happens. He was efficient, had great energy about his craft, and made me feel super confident in his skills - especially given my house’s plumbing is a bit on the older side (lol). I’d recommend Roy’s and Josh by name anytime, no questions asked.

Our steam boiler needed to be replaced. The 3 man team from Roy's was great. It took them 12 hours because of very old cast iron piping which was not cooperative, but they didn't leave until the job was done. We were very pleased with the end product, our house is toasty warm, everything was cleaned up well and the men were polite and respectful.

Josh B got to my house super quickly. We went though our options and he came up with a great solution. He was friendly and knowledgeable. Will defintely be using Roy's in the future!

The heating system broke down and Roger came over the same day and fixed the issue within an hour at a very fair price. This is my first experience with Roy’s Plumbing & Heating and I am extremely impressed.

Serviceman Josh Butry was great! Thank you 👍

The tech worked very hard opening my blocked sewer line. Very please with the service and highly recommend Roy’s.

Josh B was very courteous and informative. He was very helpful in guiding us to which hot water tank best suited our needs.

Josh b explained all options available.

Josh B was an amazing technician. He got to the problem right away!

Josh B was great. Very thorough, friendly and professional.

The entire team (from inspection to installation) was knowledgeable and professional.

Chris Fischer was prompt and very courteous. Very good people skills which seems to be a rarity these days. He explained the problem we were experiencing with our cellar floor drain and his solution to fix the issue. He quoted a price prior to starting any work which I thought was reasonable. He also discovered another plumbing issue and addressed that as well. All plumbing issues were resolved Would highly recommend Chris and there members program.

Great communication..on time. Process well explained. Problem solved. Great Job!!!

Great experienced serviceman, Jeff is the best and always brings another serviceman to keep the work moving along, thorough and complete. 3 furnaces and 2 AC units. Affordable and On Time arrival! Very pleased.

Great customer service!

As always Roy’s delivered the best service anyone can ask for. Start with Nick Fyvie showed up on time was very professional explained and checked everything gave us the best options to our need and did his best to to have the new equipment installed asap and went the extra mile for us . To the day of installation Jack Langdon and Nate delivered exceptional service from start to finish. The technicians showed real expertise, took time to answer my questions, and handled everything with care. My home was left spotless, Jack made sure before leaving everything is running perfectly as it should be and explained everything they did. Couldn’t ask for better service. Thank you guys so much if I could give it more then 5 ⭐️ I would definitely do Thank you .

To begin , Tarek the guy who came to give me the estimate was great! Personable, knowledgeable professional. Jack and his assistant who installed the water heater were on time and quick and did a great cleanup. Very happy overall with Roy's.

What a pleasant experience that we had with Roys Plumbing. The technician, Jeff was extremely professional and really knew what he was doing. He helped us so much with an ongoing issue we have had and it seems like our problem with our drains is finally going to be solved. He made suggestions and also for some future work. He took his time explaining and made suggestions that really made sense. We found the right plumbing company for sure!! Thanks to Jeff!

Had a new air conditioner installed and they worked hard all day to finish the job. We were very pleased with their work and they actually did a few extra things outside of the installation, that were a plus!

I needed a new water line from the main to the house I had no pressure. Now I have water pressure in the house. It was expensive but I couldn’t put it off anymore. They did a good job, can’t say anything bad about them, it works. Thank you Roy’s

Very professional and polite, explained all work that was done and answered all my questions. Very pleased with new furnace.

The guys were prompt polite and explained exactly what they were doing. Would definitely call them again.

Josh b was very great at his job….. very good information and service.!

Manny was great! Very informative and professional.

Thanks to Chelsea the manager, and Jake the service tech are truly very personable, very helpful and concerned for "you" the customer. Both assets to Roy's Heating and Cooling.

Professional, friendly, efficient service. I like that they contact you with the technician’s photo prior to arrival. !Aaron was eager to explain the problem & took his time to insure the new gas valve was properly working.

Josh b excellent Knowledge, ba ground very gd. Explained process well.

I had a pipe leak and a tech was dispatched within 30 minutes… Jim McNeill was very helpful and pleasant and had it repaired within minutes.

Solid work from start to finish..Nice work Jack..

I highly recommend Roy’s Plumbing, Heating,, Cooling & Electrical for repair services. Christian Fisher was very experienced in repairing our toilet. He was also very personable and helpful in explaining what was needed for the repair and had the parts on his truck!! I was also happy to donate can goods for a discount. Will definitely call Roy’s for any future needed home repairs. Roy’s cares about it’s Customers and about the needy in the Community by teaming up with WNY Food.

Josh was a really good help with my home and the sewage line he inspected everything well and was very nice.

Team was great as always.

Josh and Owen are fabulous. Prompt and professional. Did not try to upset. I love these guys

We were told that they have Zero percent financing, what we were not told is there is a fee attached to the Zero financing. So, after receiving our paperwork I noticed this charge, and when I called Roy’s, I was told to call the bank it’s a bank fee. UPDATE ON 11.17.25 I spoke with Mike at Roy's about our above concern, he was very professional, understanding, I was so please on how they handled our concern, that we are changing our review from one star to a 5 STAR RATING. it's rare that a company stands behind their word like Roy's did., I highly recommend them.

Smooth operators. Very prompt and timely service. Pleasant and polite. They did a great job getting my new furnace in during a particularly cold period. Thanks 🙏🏽

Nick Fyvie was able to determine the problem with my toilet and recommended a part replacement that resolved the issue. He also explained how damaging disinfectant products placed in the tank can be - a lesson learned. He was easy to talk to and very personable!

Taylor Ellis does excellent work.

He and Evan were professional, efficient, and friendly. As a matter of fact all of the Roy's personnel have been terrific, including Adam, Joe, and Jeff. Anyone not mentioned is purely an oversight on our part, because we have been very pleased with everyone, including those we have only met via the phone

Josh B. Was super helpful and knowledgeable. Would do business with Roy's again.

The technician showed up early and quickly diagnosed the problem. He explained what he needed to do to fix the furnace and got right to work. I found the technician to be very professional and skilled. On top of that, he was very courteous. We have been Roy’s customers for many years and are never disappointed. Their annual service contract is a bargain too.

I highly recommend Roy’s Plumbing, Heating, Cooling & Electrical. They did a great job replacing the main sewer house trap and riser. Technician, Anthony R., was extremely helpful in keeping us well informed about the job and answered all our questions.

Nick Tabbi and Jake Whalen got the work done remarkably quickly and efficiently. Thanks, guys!

Roger was professional and handled the service job quickly.

Highly recommend. They are very knowledgeable, honest and transparent. Roger. P came over super professional and experienced technician took him less than ten minutes to figure out the whole system without a sweat. He explain to me the diagnostic in a very simple way. Although it's a very old system they didn't force me to replace the system. When the time comes, I will definitely replace my heating system with roy's.

Josh B - Very thorough and friendly - great service. Went through all the options. Water tank replacement.

Work was done professionally and promptly. We are very satisfied.

Had a new HVAC system installed by Ben and Matt. Was very pleased with the service that I received, they both were friendly and professional. I highly recommend Roy’s for all your heating needs. Thanks Ben & Matt

Knowledgeable and professional

On Time ,Clean ,professional attitude throughout their time here. Answered questions with ease. Fixed our 100 yr old homes problem! HIGHLY recommend!!!

Great work by tech Evan Doud..

This was our second time using Roy’s and I’m so glad we did! When I reached out for an appointment we had a simple leak and by the time the appointment came it had gotten much worse. Matthew was extremely knowledgeable and just by my notes was already expecting the issue at hand. Just like our last issue, it was quick, efficient and very up front and honest. After the appointment Matthew was so nice and answered all my questions about what to do going forward, and his opinion on our plumbing situation. It is so nice knowing we can call Roy’s and have great work done and don’t have to worry about being upsold or told “possible future problems” and attempt to be sold on something we don’t need. They really care about their customers and it truly shows!

Great work. Efficient and nice work!

He was polite, professional, service was excellent

Chris was the best tech ever: identified and repaired problem while sharing what he found and making other suggestions that I quickly agreed to follow.

I was very much pleased with every employee I met from Roy's. Ryan B.,Robert N., Eric Shaw and Evan.

Jim was excellent in working on clogged drain. He checked all pipes in basement and then proceeded to unclog drain. Garbage disposal was loaded with grease buildup over the years. Purchased Bio drain cleaner and advised to use 5 days then weekly. Very satisfied with his work. He is top notch at his work. Very personable!

Mike Toth was very professional, friendly, and thorough servicing our heating for the winter months. He changed the necessary filters, checked carbon levels, and everything else to make sure our heating works for our cold Buffalo winter.

Very professional and knowledgeable person

Dave M. And Rhyan B. were professional and answered all of my questions. They also left a clean workspace!

Matt Franjoine & his assistant, Bill, were professional, informative and amazing. They arrived on time we agreed, explained everything as he went along, if I asked. Roy’s Plumbing NEVER disappoints! 5 ⭐️ & highly recommend him. Thanks Matt & Bill

My Technician was on time, friendly and knowledgeable. Roger quickly diagnosed the problem and efficiently repaired it. He also performed some other checks to ensure that we would not have problems in the near future. Could not be happier.

Outstanding customer service. Josh B came out to resolve an outside shutoff valve issue I had at my house. After calling two other companies over the past two years, he was the only one who found the precise location of the valve (hidden behind a basement plywood wall). He was able to locate and get to it without destroying the whole wall or tearing the basement apart to find it. In addition, Josh was thorough and professional and helped me understand exactly how the pipes were constructed.

These guys are fantastic. Their salesmen as well as their technicians are professional, knowledgeable, timely and friendly. We have had them out for a few issues and every single time they let us know all of our options, thoroughly answer our questions, explain next steps and do excellent work! Our old "handyman" used to have to repeatedly come to "fix" the same problems over and over. Not so with Roy's. Their work is done carefully and correctly. I can't speak to every service they provide but the things that we have had them do for us have come with a very good guarantee on the work. They replaced our AC unit and our furnace most recently. The salesman who came first to do an estimate, named Gabriel, was an absolute gem. He was a lovely young man who was so helpful and didn't employ any of those skeevy sales tactics that we all have run into. He was just a straight forward guy who was here to help. The most recent techs who did our AC and furnace, Isaiah and (I didn't catch the second fellow's name and wish that I had) were equally friendly and helpful. In the past the people that they sent over were also equally great! I know that in the future with any issues we may run into, we will be calling Roy's. I imagine that they have a very high customer retention rate and I fully understand why. I don't ever want anyone else working on my home again!

Josh was very intelligent, kind and was completely honest about our situation. He went out of his way to make us understand exactly what was happening. We'll definitely be calling him again for all of our plumbing needs.

These guys were excellent. Fast, knew what they were doing and clean

Roy’s is the best and so is technician Roger! Always knowledgeable, kind, courteous, and never hesitates to explain anything so we can understand problems and solutions.

Josh was very friendly and knowledgeable

Josh b came to my house i was looking for a plumber and hes just simply amazing he speaks so kindly where I can understand! Puts my mind at ease whens the last time you call a plumber and a psychologist shows up wow

Super, super pleased. Jeff was absolutely amazing. He quickly identified the problem and resolved it quickly. Jeff was very professional in every aspect. Exceptional customer service from the moment I called. I got timely updates and the price was more than fair. I used Roys one time before and It happened that Jeff was the tech. Same experience then as now.

Called Roy’s for water heater quote. Josh B came to the house explained everything and what needed to be done showed all the options we could go with and didn’t push anything. Highly recommend and ask for Josh won’t be disappointed! Noah came over next day had me up and running in no time!

Technician was very knowledgeable and answered my questions understandable.

Dennis was a great help and got the job done. He was very professional. Thanks Dennis

The tech should up ready to work. He completed the furnace install quickly and efficiently. He cleaned up after and before leaving asked if we had any questions. We are very pleased with Joel's professionalism.

My tech arrived earlier than expected (which is always a plus) detected the issue within minutes, and never attempted to upsell anything. Especially with home furnaces, in and out in about 40 minutes-score! Keep Manny happily employed there. Thank you Manny and all at Roy’s for your professional, and timely response to correct the issue from within my home!

Ryan is a real professional! Arrived on time, came in and got the job done. He has done several projects at my home. He explains the process and is very pleasant to talk to.

Great service ,happy with results

Roy’s plumbing is who I call for work needs to be done on my home. Steve Martin was very helpful and resourceful. It doesn’t matter what time I call, I can get emergency service or regular service right away. I always rely on Roy’s Plumbing

Roy's offered me great service when I had to make changes due to a safety factor in my house. They installed a new water heater and furnace that both vented outside. From Gabriel who recommended the fix to the crew that fixed it, all very professional, friendly and very timely service

Dennis was very helpful in deciding to purchase a new furnace. Roy's always has my back.

Thomas did an outstanding job. He is was knowledgeable and professional. He didn’t steer me in the wrong direction. Thomas explained all the ins and outs of the issue we were having and decided on the best course of action. 5 stars sir!

Dave M. & Rhyan B. were very courteous and efficient. They put in my new furnace and made sure that it was working well. They answered all my questions and left the service area neat. I would have no qualm in calling on them for future service.

The tech worked very hard opening my blocked sewer line. Very please with the service and highly recommend Roy’s.

Roy's did a fantastic job upgrading out electrical service. Joel and Zach were extremely informative and helpful, knowledgeable and did a great job.

Adam did an excellent job tuning up my furnace. He was professional, friendly, and clearly knew what he was doing. He took the time to explain what he checked and made sure everything was running efficiently before he left. It’s great to have someone dependable and knowledgeable taking care of my heating system. I highly recommend Adam and Roy’s Plumbing and Heating for quality service

Josh B was the absolute best!! Installed my new shower head and showed me how to use it. He was awesome and my cat loved him!!!!

Dave M and Rhyan B were personable, professional and kept us informed of how the installation was going

Dave and Rhyan were Excellent! professional and detailed. Very nice experience.

Service by Josh B was outstanding

Josh B, at Roy’s gave us absolutely amazing service. Provided us with not only great service, but education as well! I will 100% be calling Roy’s for all of my plumbing, HVAC, and electrical needs!

Josh B came to the house and was so helpful! Quickly found the cause of the leak and repaired it, didn’t try to nickel and dime me. On top of that he was very courteous, warned me of any loud noises so as not to disturb my baby, which was above and beyond. Would definitely trust him with a job again!

The service technician routed out the tree roots and got the sewage draining again in short order. He removed a ball of roots the size of a football with individual roots the size of a common pencil. Very happy with the results and care for our home. He even helped me move 50 individual gallon containers of water that were in the way of access for his machine. Very happy with the job preformance. But the cost was above $200/hour for emergency service.

Highly recommend Roy’s. Anthony was great-friendly and efficient! Arrived earlier than anticipated which was great! Love the texts we received and we could track Anthony prior to his arrival! Thank you!

Technician Thomas Olson was very knowledgeable and professional. He explained every detail and options available. No mess, no fuss.

Service tech Sean was wonderful to work with. He thoroughly explained all my options. He was knowledgeable, friendly, and left everything they neat and clean! Highly recommend!

Roy's has never disappointed me.They are quick to respond.They are honest and upfront with their diagnosis. They offered options. And I'm super pleased! They will be installing a new water heater for me tomorrow. Josh Butry was my tech.

Thank you Thomas Olson for amazing service (replaced faucets in two bathrooms), your efficiency, transparency, integrity etc.

Manny from Roy’s Plumbing & Heating did a maintenance check on my furnace. He discovered the furnace may be developing cracks in the heater exchange unit. No CO was detected at this point. I want that Manny for due diligence and providing me options.

Tom was fantastic! We've never had to call a plumber before because we are DIY'ers, so we were very hesitant. But we definitely made the the right choice! Tom was on-time, very knowledgeable and listened to all of my concerns before addressing the problem. When we need to add a bathroom we will be contacting Roy's to do the plumbing!

Today Frank and Andrew installed a new boiler and zone valves. Both guys are very personable and appeared very confident. Not only do I have a warm house now, but have a new system that looks amazing! Thank you Roy’s!

The technician did a great job

Anthony explained things as he inspected and cleaned our furnace. Very professional and knowledgeable. Very satisfied and would recommend him to others.

The guys were great! Very professional and knowledgeable regarding the equipment they installed. Would recommend Roy’s to anyone that asks!

I was happy that I was able to schedule an appointment quickly. Tom was very knowledgeable and friendly. Great service!

Always a pleasure! Exceptional service, upfront answers and professional associates. Nice job.

Josh B was extremely thorough, kind, compassionate, and knowledgeable at our plumbinginspection. He walked me through the house and explained not only the potential problems but also shared what is working well. He went above and beyond to help, and we were able to come up with a flexible plan that works with my timeline and budget. I really appreciated his expertise 10/24/25 - Josh B has been back twice to fix the problems that were identified in the inspection. Both times, the work was done efficiently and expertly. He gave me options about ways to solve problems and always went above and beyond what I would expect him to do. I highly recommend Josh!

They were on time, respectful of property and professional in the installation as well as their people skills. Went over all aspects of the new tankless installation with me. I highly recommend them.

Josh b Excellent help awesome job. He big help. Thank you .

Just had a new boiler installed!! Can't tell you how wonderful it is to have heat again!! Dave M and his crew were absolutely awesome!! They were so polite, easy to talk to and explained everything very thoroughly. Thank you guys so much!!!

Josh b was at my home and I all gota say is what a plumber he is so nice and pleasent I'm very happy clean work and the best person to be around he deserves the world the way he treats people go Josh and roys

I don’t usually write reviews, but Roy’s Plumbing, Heating, Cooling & Electrical in Sanborn, N.Y. absolutely deserves one. When my hot water tank burst and flooded my basement, I was completely overwhelmed. My house is over 100 years old with a mix of old plumbing that barely makes sense, but their team handled everything with ease. They replaced the hot water tank, expansion tank, main shut-off valve, water pressure regulator, and even fixed my sump pump line — Not only that but answered my plethora of questions on other plumbing and piping issues I had.The level of patience and knowledge were above and beyond. What really stood out was how modern, professional, and transparent they are. You get text and email updates every step of the way — from a heads-up when your tech is on the way (with their name and photo!) to detailed written breakdowns of the work and pricing. As a mom, that kind of communication and peace of mind is huge. There were no hidden fees, no surprise extras — just honest, fair, detailed pricing and clear explanations. Each of the guys who came out were not only skilled but kind, respectful, and patient. They took the time to answer my endless questions and walked me through everything — explaining what they were doing, why they were doing it, and how things worked so I’d understand for the future. They even used tablets to record video and photos of the systems they were working on for total transparency, Which is a phenomenal extra step in this day and age. As a customer It adds that extra layer of protection for both technician and client. You can rest assured all work completed will be done with expert level craftsmanship.This shows me as the customer that this is a company who operates with honest integrity & accountability. When my furnace stopped working shortly after, I didn’t hesitate to call Roy’s again. The tech diagnosed it right away, explained all my replacement options, and helped me make a confident decision. The pricing was the best I found anywhere, and they worked hard to get techs in to have the new furnace installed the same day! The installers were just as professional and respectful as the last team who handled the plumbing emergency — the kind of people you don’t mind having in your home for hours, especially with kids around.As a mom this was important to me. Before leaving, Both teams made sure I understood how everything worked, that I had everything I needed, and that my home was left spotless. They showed a level of care and dedication that is rare to find in today's market. As a customer you genuinely feel treated with the same care as if you were family. Roy’s turned what started as a total nightmare into a smooth, stress-free experience. They combine old-fashioned integrity with modern technology and outstanding customer care — honestly, I wouldn’t trust anyone else with my home systems now. If you find yourself in need of any help with plumbing,heating,cooling,or electric I recommend going with Roy's. You will receive excellent customer service, knowledgeable reps, extremely respectful technicians who pride themselves on immaculate craftsmenship,fair & transparant pricing without sacrificing quality,and above all the peace of mind you picked the best company for the job. I owe a huge thank you to Roy's for all of their help and expertise. This company embodies each and every quality a customer seeks to find,especially in a time of emergency. As a repeating customer of Roy's I can not speak highly enough of them as a company. From start to finish it was the absolute best experience I have ever had when needing work done.

Special Thanks to Technicians: Matthew Franjoine, Aaron Hrotko, and Nathan Moran and all the other team including Bob Pollak, Dylan Potter, Jake Landroche, James Okun, Jeremiah Vance, John Dollendorf, Nathan Moran, Thomas Anger who replaced a hot water tank AND we needed a brand new sewage tank in Lancaster- what an ordeal but all these wonderful guys did a fantastic job. They went over and above. Highly recommend Roy's Plumbing, Heating, Cooling and Electrical.

Excellent service. Nick was great.

Josh was very helpful and friendly!

Evan Doud was very personable and made sure that everything was running just fine before he left. Thanks Evan.

Very professional. Showed me what the problem was with the furnace. Honest and kind. If I give more than five hours I would.

Fiushed my water heater. Done a great job. Very polite.

Jim was very knowledgeable and did a great job on replacing our sump pump and checking for any other drainage issues, he arrived on time and left our basement clean , answered all our questions snd addressed all our concerns. Definitely recommend

Easy to work with, very responsive, reasonable cost for work provided - replacing a gas valve on a furnace. Steve Martin was very thorough and explained everything he was doing at every step.

The best in the business ; PERIOD !! If you don’t use Roy’s for your home needs you will never get positive results.

Josh B came over to give us a quote on an under the sink water filter and provided exceptional service. He explained everything in a way that the average person would understand and had an overall pleasant demeanor and energy. It's apparent that he genuinely cares about providing good service. I appreciated the interaction as that has not always been the case in my experiences with technicians in the past, generally speaking.

Jeff was knowledgeable, answered my questions, explained everything I needed to know.

Nick O. Did a great job installing our HALO water filtration and conditioning system

I can not participate, I was not home at time of service sorry

Josh B. Was fantastic. He went above and beyond what I expected from an already great company. He took the time, found the problem, and cleaned up the mess that was there. Wonderful!

This was my third experience with Roy’s, and in my opinion, they are far superior to the competition. Their technicians are not only professional but also go above and beyond to educate their customers. Senior technician Josh Butry stood out in particular — his expertise was only matched by his passion for his work. It truly reflects the slogan on his business card: “Your house is our house. We treat it like our own.” I highly recommend Roy’s to anyone in need of a repair, replacement, or home improvement. Their dedication and service set them apart.

The Roy’s team did an exceptional job with our AC installation. They were courteous, and worked with us to find the right solution at a good price point. The installation team showed up on time, completed the work as expected, and explained use of the new units. The process was easy and straightforward.

Excellent customer service

10/28/24 Joshua Butry from Roy's came to our home for a shower drain cleanng and he was very polite,respectful, friendly and thorough. He gave us an honest assessment of our situation and he was very knowledgeable and I would feel comfortable having him help with our plumbing needs. It is refreshing to see a young man with manners and a great work ethic! Roy's always has the most reliable and knowledgeable technicians. We can always depend on them.We have had Roy's technicians at our house for a few years now. We can always depend on honest evaluations and efficient,reliable service. Jordan Hammer an electrician with Roy's was at our home last week and today. He was respectful,friendly and explained our issues. He was thorough,responsible and worked neatly.He is a perfect representative for Roy's.Thank you for the knowledgeable and dependable service your technicians provide. On 10/9/24 Austin and Braden came to our house to clean the furnace blower unit and they were both polite,respectful and thorough! They explained and showed me what they were doing.They worked efficiently and cleaned the unit to look brand new! Great Job! They are both an excellent addition to the Roy's Family! On 10/17/25 Anthony Tabbi came to our home foe annual Furnace maintenance. He was polite,friendly and informative!

Had my furnaces checked for the upcoming winter. Manny R. did an outstanding job. He's very thorough, very professional and courteous. He's my go to technician for both my furnaces & AC's.

On time very efficient. Went over what he did and showed us the inside of furnace. Very nice technician.

Bob and James are knowledgeable, polite, and friendly. Went above and beyond. Well done!

Ease of scheduling. Photo of technician that was coming to perform service. Aaron was pleasant and performed the service promptly. He was courteous and respectful.

Working with Josh B. was an amazing experience. Reliable, knowledgeable and thorough throughout the entire repair process. I will work with and recommend Roy’s to anyone needing plumbing work done. Thank you!

Your plumber, Jim McNeil, was here for about an hour this afternoon fixing our toilet in our half bath/laundry room. Jim arrived on time and was very personable, professional, knowledgeable and diligent! We can't thank him enough for the great job he did and his great bedside manner. You are "blessed" to have him on staff at Roys! Thanks for the awesome job, Jim! Jackie Santa Maria & Terry Presuto (Williamsville, NY)

Or technician was Mike T. He was very polite and knowledgeable. He did a great job!!!

The plumbing service I received from Josh was outstanding. Each step of the way he made sure I knew what was happening and why. He was patient and thorough. The work was completed as promised and the repair was well done. Glad I called Roy’s.

Very happy with the service given by Josh Butry of Roy’s. Friendly, quick and clean thanks again.

Very professional in every aspect.

Very profesional and efficient young men. Couldn’t be happier with their work

Anthony did an excellent job and I would recommend him highly , and he finished the job in good time and had my furnace purring like a kitten !!

Had a new furnace installed with vent work to the upstairs which didn't have a vent. Work was professional and explained the work they did. Cleaned up after themselves and were very friendly. Mike was awesome, Eric and Steve were fantastic, Dave went out of his way to make me happy. I will say Rob N, forgot to mention a few things but they took care of it. This was a big job and handled it like pros. Thanks Guys 🫶

Dan was professional and knowledgeable. From the moment he entered my home, he asked questions as to usage and concerns. He was also flexible as I had several workmen in my home that day. Thank you!

Tankless water heater annual inspection/maintenance . Discussed upgrades options. Josh B. was very professional, knowledgeable and nice.