Buffalo Electrical, HVAC, and Plumbing Reviews

Roy's did a fantastic job upgrading out electrical service. Joel and Zach were extremely informative and helpful, knowledgeable and did a great job.

Adam did an excellent job tuning up my furnace. He was professional, friendly, and clearly knew what he was doing. He took the time to explain what he checked and made sure everything was running efficiently before he left. It’s great to have someone dependable and knowledgeable taking care of my heating system. I highly recommend Adam and Roy’s Plumbing and Heating for quality service

Josh B was the absolute best!! Installed my new shower head and showed me how to use it. He was awesome and my cat loved him!!!!

Dave M and Rhyan B were personable, professional and kept us informed of how the installation was going

Dave and Rhyan were Excellent! professional and detailed. Very nice experience.

Service by Josh B was outstanding

Josh B, at Roy’s gave us absolutely amazing service. Provided us with not only great service, but education as well! I will 100% be calling Roy’s for all of my plumbing, HVAC, and electrical needs!

Josh B came to the house and was so helpful! Quickly found the cause of the leak and repaired it, didn’t try to nickel and dime me. On top of that he was very courteous, warned me of any loud noises so as not to disturb my baby, which was above and beyond. Would definitely trust him with a job again!

The service technician routed out the tree roots and got the sewage draining again in short order. He removed a ball of roots the size of a football with individual roots the size of a common pencil. Very happy with the results and care for our home. He even helped me move 50 individual gallon containers of water that were in the way of access for his machine. Very happy with the job preformance. But the cost was above $200/hour for emergency service.

Highly recommend Roy’s. Anthony was great-friendly and efficient! Arrived earlier than anticipated which was great! Love the texts we received and we could track Anthony prior to his arrival! Thank you!

Technician Thomas Olson was very knowledgeable and professional. He explained every detail and options available. No mess, no fuss.

Service tech Sean was wonderful to work with. He thoroughly explained all my options. He was knowledgeable, friendly, and left everything they neat and clean! Highly recommend!

Roy's has never disappointed me.They are quick to respond.They are honest and upfront with their diagnosis. They offered options. And I'm super pleased! They will be installing a new water heater for me tomorrow. Josh Butry was my tech.

Thank you Thomas Olson for amazing service (replaced faucets in two bathrooms), your efficiency, transparency, integrity etc.

Manny from Roy’s Plumbing & Heating did a maintenance check on my furnace. He discovered the furnace may be developing cracks in the heater exchange unit. No CO was detected at this point. I want that Manny for due diligence and providing me options.

Tom was fantastic! We've never had to call a plumber before because we are DIY'ers, so we were very hesitant. But we definitely made the the right choice! Tom was on-time, very knowledgeable and listened to all of my concerns before addressing the problem. When we need to add a bathroom we will be contacting Roy's to do the plumbing!

Today Frank and Andrew installed a new boiler and zone valves. Both guys are very personable and appeared very confident. Not only do I have a warm house now, but have a new system that looks amazing! Thank you Roy’s!

The technician did a great job

Anthony explained things as he inspected and cleaned our furnace. Very professional and knowledgeable. Very satisfied and would recommend him to others.

The guys were great! Very professional and knowledgeable regarding the equipment they installed. Would recommend Roy’s to anyone that asks!

I was happy that I was able to schedule an appointment quickly. Tom was very knowledgeable and friendly. Great service!

Always a pleasure! Exceptional service, upfront answers and professional associates. Nice job.

Josh B was extremely thorough, kind, compassionate, and knowledgeable at our plumbinginspection. He walked me through the house and explained not only the potential problems but also shared what is working well. He went above and beyond to help, and we were able to come up with a flexible plan that works with my timeline and budget. I really appreciated his expertise 10/24/25 - Josh B has been back twice to fix the problems that were identified in the inspection. Both times, the work was done efficiently and expertly. He gave me options about ways to solve problems and always went above and beyond what I would expect him to do. I highly recommend Josh!

They were on time, respectful of property and professional in the installation as well as their people skills. Went over all aspects of the new tankless installation with me. I highly recommend them.

Josh b Excellent help awesome job. He big help. Thank you .

Just had a new boiler installed!! Can't tell you how wonderful it is to have heat again!! Dave M and his crew were absolutely awesome!! They were so polite, easy to talk to and explained everything very thoroughly. Thank you guys so much!!!

Josh b was at my home and I all gota say is what a plumber he is so nice and pleasent I'm very happy clean work and the best person to be around he deserves the world the way he treats people go Josh and roys

I don’t usually write reviews, but Roy’s Plumbing, Heating, Cooling & Electrical in Sanborn, N.Y. absolutely deserves one. When my hot water tank burst and flooded my basement, I was completely overwhelmed. My house is over 100 years old with a mix of old plumbing that barely makes sense, but their team handled everything with ease. They replaced the hot water tank, expansion tank, main shut-off valve, water pressure regulator, and even fixed my sump pump line — Not only that but answered my plethora of questions on other plumbing and piping issues I had.The level of patience and knowledge were above and beyond. What really stood out was how modern, professional, and transparent they are. You get text and email updates every step of the way — from a heads-up when your tech is on the way (with their name and photo!) to detailed written breakdowns of the work and pricing. As a mom, that kind of communication and peace of mind is huge. There were no hidden fees, no surprise extras — just honest, fair, detailed pricing and clear explanations. Each of the guys who came out were not only skilled but kind, respectful, and patient. They took the time to answer my endless questions and walked me through everything — explaining what they were doing, why they were doing it, and how things worked so I’d understand for the future. They even used tablets to record video and photos of the systems they were working on for total transparency, Which is a phenomenal extra step in this day and age. As a customer It adds that extra layer of protection for both technician and client. You can rest assured all work completed will be done with expert level craftsmanship.This shows me as the customer that this is a company who operates with honest integrity & accountability. When my furnace stopped working shortly after, I didn’t hesitate to call Roy’s again. The tech diagnosed it right away, explained all my replacement options, and helped me make a confident decision. The pricing was the best I found anywhere, and they worked hard to get techs in to have the new furnace installed the same day! The installers were just as professional and respectful as the last team who handled the plumbing emergency — the kind of people you don’t mind having in your home for hours, especially with kids around.As a mom this was important to me. Before leaving, Both teams made sure I understood how everything worked, that I had everything I needed, and that my home was left spotless. They showed a level of care and dedication that is rare to find in today's market. As a customer you genuinely feel treated with the same care as if you were family. Roy’s turned what started as a total nightmare into a smooth, stress-free experience. They combine old-fashioned integrity with modern technology and outstanding customer care — honestly, I wouldn’t trust anyone else with my home systems now. If you find yourself in need of any help with plumbing,heating,cooling,or electric I recommend going with Roy's. You will receive excellent customer service, knowledgeable reps, extremely respectful technicians who pride themselves on immaculate craftsmenship,fair & transparant pricing without sacrificing quality,and above all the peace of mind you picked the best company for the job. I owe a huge thank you to Roy's for all of their help and expertise. This company embodies each and every quality a customer seeks to find,especially in a time of emergency. As a repeating customer of Roy's I can not speak highly enough of them as a company. From start to finish it was the absolute best experience I have ever had when needing work done.

Special Thanks to Technicians: Matthew Franjoine, Aaron Hrotko, and Nathan Moran and all the other team including Bob Pollak, Dylan Potter, Jake Landroche, James Okun, Jeremiah Vance, John Dollendorf, Nathan Moran, Thomas Anger who replaced a hot water tank AND we needed a brand new sewage tank in Lancaster- what an ordeal but all these wonderful guys did a fantastic job. They went over and above. Highly recommend Roy's Plumbing, Heating, Cooling and Electrical.

Excellent service. Nick was great.

Josh was very helpful and friendly!

Evan Doud was very personable and made sure that everything was running just fine before he left. Thanks Evan.

Very professional. Showed me what the problem was with the furnace. Honest and kind. If I give more than five hours I would.

Fiushed my water heater. Done a great job. Very polite.

Jim was very knowledgeable and did a great job on replacing our sump pump and checking for any other drainage issues, he arrived on time and left our basement clean , answered all our questions snd addressed all our concerns. Definitely recommend

Easy to work with, very responsive, reasonable cost for work provided - replacing a gas valve on a furnace. Steve Martin was very thorough and explained everything he was doing at every step.

The best in the business ; PERIOD !! If you don’t use Roy’s for your home needs you will never get positive results.

Josh B came over to give us a quote on an under the sink water filter and provided exceptional service. He explained everything in a way that the average person would understand and had an overall pleasant demeanor and energy. It's apparent that he genuinely cares about providing good service. I appreciated the interaction as that has not always been the case in my experiences with technicians in the past, generally speaking.

Jeff was knowledgeable, answered my questions, explained everything I needed to know.

Nick O. Did a great job installing our HALO water filtration and conditioning system

I can not participate, I was not home at time of service sorry

Josh B. Was fantastic. He went above and beyond what I expected from an already great company. He took the time, found the problem, and cleaned up the mess that was there. Wonderful!

This was my third experience with Roy’s, and in my opinion, they are far superior to the competition. Their technicians are not only professional but also go above and beyond to educate their customers. Senior technician Josh Butry stood out in particular — his expertise was only matched by his passion for his work. It truly reflects the slogan on his business card: “Your house is our house. We treat it like our own.” I highly recommend Roy’s to anyone in need of a repair, replacement, or home improvement. Their dedication and service set them apart.

The Roy’s team did an exceptional job with our AC installation. They were courteous, and worked with us to find the right solution at a good price point. The installation team showed up on time, completed the work as expected, and explained use of the new units. The process was easy and straightforward.

Excellent customer service

10/28/24 Joshua Butry from Roy's came to our home for a shower drain cleanng and he was very polite,respectful, friendly and thorough. He gave us an honest assessment of our situation and he was very knowledgeable and I would feel comfortable having him help with our plumbing needs. It is refreshing to see a young man with manners and a great work ethic! Roy's always has the most reliable and knowledgeable technicians. We can always depend on them.We have had Roy's technicians at our house for a few years now. We can always depend on honest evaluations and efficient,reliable service. Jordan Hammer an electrician with Roy's was at our home last week and today. He was respectful,friendly and explained our issues. He was thorough,responsible and worked neatly.He is a perfect representative for Roy's.Thank you for the knowledgeable and dependable service your technicians provide. On 10/9/24 Austin and Braden came to our house to clean the furnace blower unit and they were both polite,respectful and thorough! They explained and showed me what they were doing.They worked efficiently and cleaned the unit to look brand new! Great Job! They are both an excellent addition to the Roy's Family! On 10/17/25 Anthony Tabbi came to our home foe annual Furnace maintenance. He was polite,friendly and informative!

Had my furnaces checked for the upcoming winter. Manny R. did an outstanding job. He's very thorough, very professional and courteous. He's my go to technician for both my furnaces & AC's.

On time very efficient. Went over what he did and showed us the inside of furnace. Very nice technician.

Bob and James are knowledgeable, polite, and friendly. Went above and beyond. Well done!

Ease of scheduling. Photo of technician that was coming to perform service. Aaron was pleasant and performed the service promptly. He was courteous and respectful.

Working with Josh B. was an amazing experience. Reliable, knowledgeable and thorough throughout the entire repair process. I will work with and recommend Roy’s to anyone needing plumbing work done. Thank you!

Your plumber, Jim McNeil, was here for about an hour this afternoon fixing our toilet in our half bath/laundry room. Jim arrived on time and was very personable, professional, knowledgeable and diligent! We can't thank him enough for the great job he did and his great bedside manner. You are "blessed" to have him on staff at Roys! Thanks for the awesome job, Jim! Jackie Santa Maria & Terry Presuto (Williamsville, NY)

Or technician was Mike T. He was very polite and knowledgeable. He did a great job!!!

The plumbing service I received from Josh was outstanding. Each step of the way he made sure I knew what was happening and why. He was patient and thorough. The work was completed as promised and the repair was well done. Glad I called Roy’s.

Very happy with the service given by Josh Butry of Roy’s. Friendly, quick and clean thanks again.

Very professional in every aspect.

Very profesional and efficient young men. Couldn’t be happier with their work

Anthony did an excellent job and I would recommend him highly , and he finished the job in good time and had my furnace purring like a kitten !!

Had a new furnace installed with vent work to the upstairs which didn't have a vent. Work was professional and explained the work they did. Cleaned up after themselves and were very friendly. Mike was awesome, Eric and Steve were fantastic, Dave went out of his way to make me happy. I will say Rob N, forgot to mention a few things but they took care of it. This was a big job and handled it like pros. Thanks Guys 🫶

Dan was professional and knowledgeable. From the moment he entered my home, he asked questions as to usage and concerns. He was also flexible as I had several workmen in my home that day. Thank you!

Tankless water heater annual inspection/maintenance . Discussed upgrades options. Josh B. was very professional, knowledgeable and nice.

The technicians did a great job. He also have someone that will be coming out this afternoon between four and six to finish the job job.

Thank you, Nick was Awesome and he explained everything to me so I could understand it. He was very professional and I was very impressed with him. He completed the job and I am very happy with the service. Thanks again Roy’s Plumbing. I will definitely recommend you to my family and friends.

Josh B was On time, cleaned workspace, answered my questions. Excellent service! Highly recommend!

Ben Gallivan and team were amazing! They’re very sincere and hard working people. Their work is very neat. They clean after their work. They’re also very friendly. I just love their attitude.

Josh B. was very kind in explaining the work that needs to be done at my home. He was very detailed and patient. Rates are pretty good.

Josh b - was fantastic and walked us through everything - couldn’t be happier

Annual furnace check Aaron punctual & cordial. Not rushed or pressured. Definitely a keeper for the company.

Was thorough and completed the job no issues. Grateful for the quick scheduling. Will use service again!

Josh was great. We had our basement drain cleaned. It was free, due to the fact that we joined Roy’s membership program. He was prompt, efficient and very friendly.

Did a wonderful job. I was very pleased with both service and quality

Perfect, on time, very knowledgeable team member of your staff

Joshua B. is AWESOME , he did an excellent job and very patient. Loved his.work. I would definitely recommend him to friends and family. 😃

Jeff came in, identified the problem and fixed it. Very professional, very personable! Thank you Jeff!!

Adam Posner did a maintenance check on our boiler. He was so nice, and answered my questions. He also offered some good advice about our thermostat. Very happy with the service!

Roger was very informative, professional, easy to understand. Thanks Roger

When are technician matthew Franjoine was a very knowledgeable man very helpful and very professional

Nathan and his associate did a great job installing our new water heater. As with all Roy's techs I've worked with (and there have been many), they were professional, friendly, and knowledgeable. The new pipes are beautifully done and they left no mess of any kind. I highly recommend Roy's.

Josh B was great explained everything and worked diligently

**Roy’s does phenomenal work and they employ knowledgeable, hardworking plumbers** My only issue is the HUGE mess they left behind after each job. I completely understand that they aren’t “responsible for cleaning” and that they offer a cleaning service (for an additional $40+ an hour) but there is no reason why they had to leave my basement the way they did. The first time, we were told they would “clean and sanitize” the area they were working in before they left but that never happened. The 2nd time, they left the floor, utility sinks, and my entire dryer (that still had clothes in it) completely CAKED in sewage. I use that area of the basement to do my laundry, and had I known they were going to leave it in that condition, I would’ve taken my clothes (both in the dryer and hanging up) and other items out of there beforehand. When I asked them if they were planning on leaving it that way, they said they don’t have time to help clean up and that we should “just throw some bleach on the floor for the smell” — it took me almost 3 hours to clean up the mess and sanitize everything so that the area was safe to use again.

Josh b was over for my water heater issue toys and Josh are great helpful with good explanation very thoughtful Josh is my plumber

They were here 2 days. First day repaired the toilet, and evaluate my sink issue. Taylor told me what needed to be done and explained everything. He got the parts needed came back the next day and installed. He was very knowledgeable and answered all my questions. He even tolerated Rufus and Anika trying to assist him. I highly recommend Roy's. Their staff from office to tech are amazing....Thank you for helping so quickly.

Evan D. with Roy’s came over to help fix a leaky faucet upstairs. Showed up on time with text and call updates from Roy’s. Made it super convenient. He was very friendly and was happy to answer my questions. He educated me as well as fixed my leaky faucet with ease. True professional and such a nice guy!

We recently had a plumbing inspection done as an included part of our membership. I was a bit skeptical that it would be just a sales pitch, but it turned out to be a very helpful informative inspection. Josh walked me through everything he noted, gave me a list of things to keep an eye on, provided meaningful advice and left us feeling much better about some concerns I had pre-inspection. Super happy with the membership and service we have received from Roy’s. I recommend them to everyone I can!

The technicians, Jeff wartinger and Joshua, and Evan arrived on time, were polite and efficient. They made the plumbing repair and cleaned up. They had me check out the repair. I was very satisfied with their work and will "just call Roy's" again

Been using Roy’s for years now and have gotten nothing but professionalism, understanding and fair rates. Great financing too! Josh Butry recently cleaned out my sewage lines on a Saturday morning no less. I’m overtly grateful he went above and far beyond what I had expected and was very knowledgeable. I can’t thank him and Roy’s enough for the work they provide. If he doesn’t feel he with what he gets paid he deserves a raise. I will be requesting him specifically moving forward. Be blessed and go through Roy’s you won’t regret it.

The whole team provided quick and friendly service. Will recommend and use again in the future should issues arise

Tom was very knowledgeable and explained the services provided by Roy's very well. He was prompt, professional, and friendly.

I’ve been a customer of Roy’s plumbing for over a decade and I wouldn’t choose another company to service my repair and or maintenance needs. Always pleasant and courteous , knowledgeable staff . #1 in my book !!!!

Josh Butry came over to my house today to give an estimate on a handful of plumbing questions I had. As someone who just purchased a home, Josh is exactly the kind of person I was hoping to find to help through all of the questions and learning. He not only was very clearly well educated on how to do everything on my list, but also took the time to explain things so even myself (a slightly overwhelmed first time homeowner) could understand.

Josh B. was extremely thorough & knowledgeable. He explained everything to us very well. We plan to continue to use him as our preferred plumbing technician. highly recommend!!

Roy's Plumbing is fantastic! Everyone from the women who answer the phone to the technicians are so helpful and professional and pleasant. I just love them! Nathan did a wonderful job on the drywall repair on the ceiling in my bathroom. I've had them in before, for my hot water tank, and will definitely keep them on speed dial for any other repairs I need in the home! I trust them to do great work at a great price! Couldn't be happier!!

Service tech Jeff was awesome. He showed concern and really went the extra mile to help us in the situation that we had. The reason we chose to do business with Roy’s is because of how Jeff took care of us.

Josh B. was highly communicative while clearing our clogged kitchen drain. Very confident that the problem was solved for now which put us at ease. I give him 5 stars for the service he performed.

These guys are professional, courteous, kind, and clean. They’re great.

Joel was professional, knowledgeable, polite, and friendly. Went above and beyond. Well done!

Tom was thoroughly knowledgeable, efficient, very friendly and completed the job perfectly. He offered appropriate advice going forward. I would definitely use your service again because of the great all around job he did. Acknowledge him for his job well done!

Rob Nolan, estimator, was knowledgeable & honest. He went out of his way to help us get the best deal out there right now…60 months 0% interest with a 10 year warranty with service. I was so comfortable with our visit with Rob from 2pm-4pm, I proceeded with installing A/C, purchasing a new furnace & a new hot water heater…AND Rob arranged for Frank Aquino’s team to start at 8am the very next day!! WOW!! Frank & his team were very professional, and courteous. (They were so thankful that I fed them lunch.) Everything went very smoothly & they completed the big job within 8 hours. I will definitely hire Roy’s, a family-based, unionized company, for my future electrical & plumbing needs.

Josh Burty was amazing. He fixed our problems and put our minds at ease. He did all of this while being so pleasant and transparent. He came late on a weekend night which we were always so appreciative of. Thank you again Josh!

I want to take a moment to sincerely thank Josh B for his outstanding work as a lumber technician. His dedication, attention to detail, and strong work ethic consistently stand out. Josh not only approaches every task with professionalism, but he also goes above and beyond to ensure the job is done right the first time.

Joshua B was phenomenal! We had an emergency on a Sunday and he arrived within an hour. He was able to quickly diagnose the issue and resolve it effortlessly. Went out of his way to educate us and teach us about our new home. Would highly recommended!

Punctual and efficient. Good communication

Josh B - Josh was wonderful very helpful and patient.

Josh b saved my day wow what a plumber he's my go to ! Love Roy's and good joshhhhb

Person that did the boiler maintenance was very friendly and answered all questions that I asked. I have had Roy's do drain issues also great people to work with.

Very good service. Polite, fast, helpful. Aaron was a real pro. The team brought my property up to code so I can sell. Good job!

Josh B was extremely thorough, kind, compassionate, and knowledgeable. He walked me through the house and explained not only the potential problems but also shared what is working well. He went above and beyond to help, and we were able to come up with a flexible plan that works with my timeline and budget. I really appreciated his expertise.

Jeff Wartinger was great! On time, friendly, and professional. Took the time to share his knowledge, explain how plumbing ties in through the house, helped me with understanding maintenance, etc. Roy's truly has the BEST people in the industry working for them! Thank you Jeff!! Highly recommend the company, the service professionals, and I personally love the membership! It has already paid for itself and includes so many benefits that help me keep my house maintained! I LOVE ROY'S. They are my trusted partner for home care!!

Roy’s been servicing our boiler for years and sold and installed our boiler 2yrs ago. All technicians have been great. Great service.

Working with Roys was great, from scheduling to finishing the job. They were able to provide an estimate, schedule and finish the job in a weeks time! Dan and the Austins did a fantastic job! 😄They had to replace the main drainage pipe in our home. Dan was great at answering all our questions and explaining everything after the job was done. It was a big job and they got it done in less than a day...everyone very nice, efficient and did a great job cleaning up afterwards. Highly recommend!

They were prompt and very efficient. Polite and made sure everything they were doing was what we wanted. Then when they were finished. Went around again to make sure we were satisfied.

Jeff installed our air purifier and filtration system. He was professional and very customer service oriented A pleasant personality. He kept us informed and went over the new system along with demonstrating how to change the filter Fantastic work.

Had Roy’s come out today for an A/C issue. Dennis Covell did an outstanding job figuring out the problem and a plan forward. Highly recommended.

Evan Doud has been absolutely wonderful, professional and patient with all of our plumbing needs! I highly recommend working with him and Roy's heating cooling and plumbing and I have been a proud member ever since I bought my own house!

Josh b is very kind, professional, detailed, informative and very personable.

Super job! Courteous and knowledgeable service.

Josh B was very courteous and patient. He understood the issue I am having with the leak in my shower. He thoroughly explained the different steps that can be done at every level/cost. Very personable, thank you Josh B!

Christian was awesome. What a polite and competent young man. He wore booties over his shoes to protect our home. He was efficient and knowledgeable. Our drain problem was fixed in no time. He cleaned up everything ! I would highly recommend him.

Excellent service and advice from Josh Butry!

What a great experience I had with both Tarek Ali and Tyler. They were both very professional and informative! They explained what needed to be done in understandable language. Great job guys!

Matt Franjoine was very excellent and courteous. Came over and scooped our our line to see if hydro jetting the sewer line was needed and was very fast!

Josh B. Did a very detailed plumbing inspection for us. He gave us all his recommendations with an explanation (and data) on why. LOVED the low pressure but thoughtful recommendations. Exactly what you are looking for when you bring in a professional.

My bathroom tub drain has been giving me problems for years. It would either drain super slow or not at all, we had to dump the water after bathing. Taylor came out and he told us that something was blocking inside the pipes stopping it from draining and also we had really old pipes that were clogged with build up. He fixed it within 3hrs, he put in all new pipes and showed me everything that was plugging the drain and all the debris it was disgusting. I am very happy with his services and will be using Roys in the future with any of my plumbing needs.

We had a hot water tank emergency and Roy's took care of us quickly! Matt, our service technician, was quick, informative and personable. We will be using this company and Matt specifically again. Would give 6 stars if it were available.

Josh B from Roy’s was awesome. Explained everything and was very fair and quick with his work and punctual! Adam R was awesome today. Did membership

Team (Nick, Eric, Matt, and Paul) was punctual and friendly. They took the time to prevent soiling my floors, etc., and to clean up fully. Nick told us exactly what would be done as he guided us through the choice of services. Eric gave us a thorough explanation of all that had been done. Matt explained how to operate the new electonic thermostat, and Paul was polite and fast as he installed the fire detectors. Have worked with Roy's before, and if needed will certainly do it again. Thank you all!!!

I would highly recommend Roy's. I had a small electric emergency which involved the fire department. Not only did they move their fully booked schedule to accommodate me they were very reasonably priced. I have used Roy's a few times and Ryan Kelly has been the one to come out. He is very knowledgeable and fast at what he does. He also explains everything in a way that anyone would understand.

Jim McNeil was my service rep. He was very professional and knowledgeable! He took the time to explain the problem to me in detail and what he needed to do to fix it! Quoted a fair and reasonable price and offered an extended service program, ( no pressure) but I did buy it. It made sense for me. If I need more work in the future Roy’s is my company and Jim is my preferred service rep.

Josh b Very personable and professional.

From start to finish, you really should Just Call Roy's! I needed a new water heater to replace my outdated almost leaking water heater, and was looking at a water powered back-up sump pump. Jim M. came over and quoted me for the work, and explained everything in detail before the work began. He explained why Roy's installs the brands which they do, and the benefits that it has for the homeowner. His detailed explanation put my mind at ease, and I knew Roy's would be the ones to do the work. On the day of installation, Jack and Jeremiah were on time, outlined what was going to be done, and got right to work. They were quick and efficient, and I didn't even notice the water was off while they were working (they were that efficient!). The work areas were cleaned after, and I couldn't be happier with how quick and efficient my new Bradford White water heater is (I guess there is something to be said about American Manufacturing!). I hope never to have to use the water back-up sump pump, but I will certainly sleep easier knowing that it is silently protecting my family should my sump pump fail, or the power go out. I look forward to them performing my HVAC tune up!

They showed up on time and were professional and pleasant. They installed the unit and showed us how to use it. My family was very pleased with the work Jon T and Nate did. Roy’s will be my go to company for future needs. Thank you Roy’s!

Jack & Jeremiah came to replace our 2 hot water tanks. They were very friendly, neat, very careful and did a great job. It was a pleasure to have them here doing the repairs.

Quick and efficient no troubles . Reviewed new tankless water heater in detail . So far so good

Josh b came to my house for a drain issue and all i can say is he is amazing and roys

I’ve been a customer of Roy’s plumbing for over a decade and I wouldn’t choose another company to service my repair and or maintenance needs. Always pleasant and courteous , knowledgeable staff . #1 in my book !!!!

Jeff our technician was very professional and knowledgeable. Would definitely recommend him and Roy’s

Very happy with service we received from Roy’s Plumbing. Chelsea in the office was great in helping me with a problem. A perfect phone representative for the company. Very kind & accommodating. Dennis Covell was our service man who fixed our AC. He was just as nice, knew exactly what he was doing & got the job done quick. This was our first time using Roy’s & glad we called them! Definitely recommend them!

Josh B. Was fantastic. He went above and beyond what I expected from an already great company. He took the time, found the problem, and cleaned up the mess that was there. Wonderful!

Highly recommend Roy's.

Matt Franjoine and Tyler did excellent work at my house today. They installed an Ion6 unit for my tankless water heater, gave me a courtesy de-scaling, and showed me the proper method to perform routine maintenance myself. They also noticed the water pressure was high in my home and installed a pressure reducing valve on the spot. They were very friendly, timely, neat, did high quality work, and didn't leave until they confirmed everything was working as expected. I will be using Roy's plumbing for all of my needs in the future. Highly recommend!

Josh b arrived on time, provided a thorough evaluation of the problem, took me seriously, and researched options.

Joshua was prompt, thorough and expeditious

We had a great experience today with Christian from Roy’s. He was knowledgeable, professional, kind and transparent about pricing. He was able to quickly replace a waterline valve and shorten a gas line to our stove with no problem. We will be calling Roy’s again for our plumbing needs

I had several electrical issues. Ray was fantastic, sooo thorough and competent! He made certain that everything was in working order before he left.

I had a plumbing assessment from Josh B! He was extremely diligent and personable. He thoroughly explained everything. I would definitely call Roys for service and ask for Josh B!

Angelo and Stephen were my two service technicians. Updated my outdoor receptacles, They were professional, courteous and willing to answer my questions. P.S. They were on time!

Roy’s has wonderful service. Thank you Josh!

Matt F was great. He helped us resolve an emergency back up in our first floor. Was super friendly and got things completed quickly. Highly recommended

Matt f did a great job.

Matt F was fast, efficient, and professional

Hi, Matt F was extremely professional, extremely patient, great sense of humor, and extremely knowledgeable. I would highly recommend him to anyone that needs any plumbing issues.

Matt F was very knowledgeable, courteous and professional. He explained thoroughly my issues. The needed repairs were done quickly and done with high standards. I was very happy with Matt and would recommend him for any future repairs I may need.

Very professional and friendly. I’ll recommend Roy’s to everyone!

They really did an excellent job installing my heating and cooling system. Would use them again.

Great service! Matt Franjoine and Owen H. were very helpful and Professional. They descaled my tankless water heater. They also installed an device to stop scale build up

THOMAS WAS GREAT. EXPLAINED EVERYTHING HE WAS GOING TO DO. GAVE AN ESTIMATED COST, COMPLETED JOB VERY EFFICIENTLY.

Your representative was on time, very professional gave a very detailed explanation of what the problem could be. He did a great job and very quickly. After completing the job cleaned up.

Josh Butry was professional and courteous as well as knowledgeable. Very respectful of property

I needed a electric inspection done in order to turn my electric back on .Michael Murphy came same day checked it and got it done for me right away. Michael knows his suff was very friendly and did the best job ever!They give u a great price highly recommended!

Josh B was friendly, professional and did a great job!

Roy’s service is super reliable and friendly. I felt confident that my plumbing was in good hands! Technician Josh explained everything thoroughly.

Professional and kept me up to date throughout. They took the time to do an excellent job!

This was our first time using Roy’s, and they now have a new customer! Thank you to our service tech, Matt Franjoine, who was punctual, courteous, worked cleanly (I appreciate the shoe covers!), quickly assessing & fixing the issue. I am thankful they keep parts on hand, and that this didn’t result in a 2nd call with a follow-up repair visit. I would definitely recommend calling Roy’s!!

The entire AC installation experience was seamless! The Comfort Advisor did a great job reviewing the work to be done and explaining all of the various options I had. They answered all of my questions and went into depth and worked to fit the AC install into my schedule. The technicians that came arrived on-time and were courteous, easy to talk to, and quick! It maybe took them 4 hours - 4.5 hours to install the AC unit and it's various components. Since the weather was too cool, they have to send a technician out again to complete the final setup of the AC unit with my Nest thermostat, but that's to ensure it runs as efficient as possible, so no complaints here. The technicians though were clean and great in going over the work they did and answered all of my questions! All-in-all, a great experience with Roy's and I wouldn't hesitate to use them again! 02/2023 Update: I've continued to have great experiences with Roy's and am excited for my home plumbing to be re-piped by Jeff and his crew. 09/2025 Update: Evan Doud was friendly and professional! He was on time, actually a little early, for his timeframe and made quick work of checking my slow bathroom sink drain. I ended up having the drain replaced as certain components were warping, which was causing my issue - Evan took care of it all in an hour. All-in-all, another great experience!

Matt f. Did wonderful jobe explain everything to my son and me .

Matt.f was amazing did the best and explain everything will recommend matt

Dan came out and fixed out hot water tank pipe about 9 hours before the appointment. Very thankful that we didn’t have to spend all day without water in the whole house. Dan was polite and got the job done quickly. Thank you!

I cannot say enough good things about all of the employees at Roy’s! Every technician that came to our home was friendly and knowledgeable. We had a sump pump that was running every couple of minutes. They were the first company to diagnose the issue (broken pipe) and to provide a solution to address the root cause. The new sump pump and outdoor pipes completely fixed the problem. They are also fairly priced. I highly recommend them!

Quick and professional.

Despite the mode on the thermostat showing 'off', the fan randomly started running this morning. Manny checked wiring on the thermostat and the furnace and made some minor adjustments. He also gave me a few scenarios that could have been the cause and what to watch for if it happens again. Very friendly and knowledgeable. 👍👍

Dave and Ryan were here today to replace the duct work supplying heat to 2 rooms . ( crawl Space !! ) not fun ! They did a great job ! Roy’s was well represented today ! Thank you !

Great service, Evan was excellent

always great service from Roy’s! Nick was great

I just had Evan Doud, a technician from Roy's, come out and fix a plumbing problem I had with my bathtub faucet. Evan was highly professional and very informative. He explained my options for the type of repair I might want/need with no pressure to choose any particular one, just what I thought was best for my needs. Evan has been out here a few times, and each time he is so personable and polite. Evan is a great credit to Roy's Heating, Cooling and Electrical.

Josh b came out for an estimate on adding a shower in our basement. His professionalism, honesty, and integrity is beyond reproach! Listened to our wants and needs and put together a plan within our budget that fit our needs to a tee. So happy he came out as our estimator. A+++++

Josh B and Tyler T were very knowledgeable and professional and did a great job.

Techs were professional, communicative, and positive. We had new boiler and two split a/c. Finished in one day and explained everything.

Technician Thomas Olson was very knowledgeable and professional. He explained every detail and options available. No mess, no fuss.

I don't often write reviews, but today I felt compelled to do so after experiencing such exceptional service. We had Nick here this morning to help clear some drains for us. He was everything you'd want in a service person - prompt, friendly, courteous, respectful, efficient, and most importantly - honest! We will most definitely be calling Roy's again for any of our plumbing needs - and would highly recommend them to anyone!

Matt Franjoine provided exceptional service. Project completed start to finish exceeding expectations!

Josh b did an awesome job. He throughly explained every aspect of the job.

Quick work and they explained everything that they did

Josh B was extremely professional, on-time and an expert plumber. Sized up the job, had the right equipment and took care of our kitchen drain issue.

Update again: Highly recommend just redid a brand new furnace and central air. Done completely in 5 hours with their team. Update: We were so happy with our plumbing job months ago, we just had them redo our electrical panel and all electrical outside and in. They did a fantastic job. Another 5star and I highly recommend.He was able to complete in the same day and we had a huge repair. Very informative and very professional. I would highly recommend!!!!

Josh B. Was very helpful today. Extremely polite and knowledgeable. He explained everything in a way that was understandable. He offered a variety of options. I would recommend him to anyone with plumbing needs. Thank you.

Joel was professional, knowledgeable, polite, and friendly. Went above and beyond. Well done!

Service person was on time and knowledgeable. Price was great as was communication!

The Roy's team were exceptional, very professional, and they certainly know their stuff!! I feel very comfortable, especially since there was a lot of electrical work completed, knowing that real pros did this important work on my home.

Josh b was awesome!! He explained everything and was so friendly yet professional too. We are grateful to have him as our new plumber !!

Josh B. from Roy’s came out to give me an estimate for a new hot water tank. He was extremely knowledgeable and provided all the available options.Josh explained things clearly and was very patient.

Dave and Ryan installed AC. I am officially cool. They, along with Mike, did a great job... explained everything... no mess... I am completely confident in their workmanship. Thank you, Roy's...

Josh B and Tyler T were very knowledgeable and professional and did a great job.

Very satisfied and will be requesting Manny from now on.. .he explained everything and did a thorough job..very happy with this service