Roy’s is recognized as an industry leader and employer of choice in Western New York. This is because our values and culture center around:

• Being motivated to learn and grow beyond our current knowledge and skillset.
• Creating worry-free service experiences for our customers through teamwork, resources, dedication and skill.
• Doing the job right–the first time, every time.
• Giving every team member the tools and resources they need to grow, both professionally and personally, helping them to achieve their aspirations and exceed our expectations.

As an equal opportunity employer, we believe in the growth and development of every team member, regardless of their background. We offer exciting job opportunities at all skill levels and areas of experience, including those seeking post-military employment. We even have select part-time positions available to high school and college students looking to get a head start in their careers.

Our aim is to hire candidates who are willing to learn and master new skills. We accomplish this by providing our team members with the very best training and all the tools they need to succeed.

Peek into our training program:

• It’s a team sport. Junior technicians participate in a “ride-along” mentorship program with senior technicians to grow their technical skillset and customer service confidence.
• Earn licenses. Many technicians earn licenses at various levels of skill and experience, including apprentice, journeyman and master.
• Practice in the lab. All technicians participate in regularly scheduled workshops in our state-of-the-art training space. There, they hone new skills and demonstrate what they have learned before going into the field.
• We support our support staff. All new support staff members and customer service representatives are enrolled in a two-week training program that teaches them the terminology, knowledge and skills they need to deliver the highest quality service possible to our customers.