Roy’s Five-Star Peace of Mind Program

Welcome to the Roy’s Premier Program – designed with discerning homeowners in mind. Our Premier Program offers an exclusive suite of benefits, ensuring that your home’s maintenance and repair needs are met with unparalleled priority, precision, and care. Join us in a partnership that extends beyond the ordinary, offering you peace of mind and savings that truly make a difference.

Roy’s Five-Star Peace of Mind Program

Let Roy’s take the worry away when it comes to a new furnace, boiler, or A/C. Cost should not dictate your level of comfort. With Roy’s Five-Star Peace of Mind Program you and your family can select the best comfort system for your needs… PLUS get free annual maintenance and repairs as needed!

Priority Service

As a Premier Program member, you’re at the top of our list. Enjoy priority scheduling that ensures your service requests are moved to the front of the line, minimizing wait times and getting your home back to comfort faster.

Ready to enjoy the benefits of being a Premier Program member? Contact us today to enroll and start experiencing the best in home service care. At Roy’s, we’re not just servicing your home; we’re committed to providing you with an exceptional service experience every step of the way.

Program Benefits

Annual Maintenance Included

No Trip Charges

No Diagnostic Charges

Air Filters Included

Covered Repairs Included

No Overtime Charges

FAQs & Benefits

If my home comfort system breaks down, how fast will you service it?

As a Premier Program™ member, you can expect priority service should the heating and cooling system ever need servicing. Please contact Roy’s and one of their qualified service technicians typically will be dispatched to your home within 24 hours or less.

What is the installation process and how long does it take?

The installation is performed by Roy’s. Installations in most cases take about a day. Roy’s will set up a time and day for the installation that is most convenient for you and fits with your schedule.

Will someone show me how to work the home comfort system and the controls for it?

Yes. Roy’s will answer all your questions concerning how the home comfort system works, walk you through how to properly operate the new controls and show you how to change the consumable parts as required.

What brands of home comfort equipment do I get with the Premier Program?

Roy’s works with several quality, nationally recognized HVAC, plumbing, and electrical manufacturers. Based on your specific home comfort needs, Roy’s will recommend the best options for you to consider.

What happens to my old home comfort system?

Roy’s will safely remove and dispose of your old home comfort system in an environmentally friendly manner.

How do I schedule maintenance of the home comfort system?

Roy’s will contact you to schedule the annual home comfort system maintenance. However, if you must reschedule that appointment, contact Roy’s to do so, at your earliest convenience.

Are there additional costs, other than the Premier Program monthly payment?

With the Premier Program, all home comfort system maintenance, consumable parts (air filters and UV bulbs) and covered repairs are included per the terms of your Premier Program agreement.

Who do I contact with questions about the home comfort system?

For questions concerning the home comfort system, contact Roy’s. Contact information is included in your Premier Program agreement.

How long does this Premier Program service last? What happens when it ends?

The standard term for the Premier Program is 10 years. At the end of the standard term, you may elect to do any of the following (subject to the terms and conditions of your Premier Program agreement): 1)upgrade to a new system, 2) extend your Premier Program agreement, 3) exercise your purchase option, or 4) return the system.

What if I sell my house?

If you sell your home, you have a couple options with the Premier Program Option 1: Contact us to apply to transfer the service to the new homeowner; upon the new homeowner being approved for the Premier Program and executing required documentation, they will assume responsibility for any remaining payments. Option 2: Contact Service 1st Financial to exercise your purchase option, as detailed in your Premier Program agreement. Under this option, you will take ownership of the system and program benefits will cease upon your exercise of the purchase option.

Who do I contact with questions about my bill or making a payment?

For billing questions, please contact Service 1st Financial, LLC, and one of our dedicated customer service team members will answer any of your questions. You can contact us via email at inquiries@service1stfinancial.com or call us toll-free at (888) 342-7005.

How do I schedule maintenance of the home comfort system?

Roy’s will contact you to schedule the annual home comfort system maintenance. However, if you must reschedule that appointment, contact Roy’s to do so, at your earliest convenience.