As a Premier Program™ member, you can expect priority service should the heating and cooling system ever need servicing. Please contact Roy’s and one of their qualified service technicians typically will be dispatched to your home within 24 hours or less.

Yes. Roy’s will answer all your questions concerning how the home comfort system works, walk you through how to properly operate the new controls and show you how to change the consumable parts as required.

Roy’s works with several quality, nationally recognized HVAC, plumbing, and electrical manufacturers. Based on your specific home comfort needs, Roy’s will recommend the best options for you to consider.

Roy’s will safely remove and dispose of your old home comfort system in an environmentally friendly manner.

Roy’s will contact you to schedule the annual home comfort system maintenance. However, if you must reschedule that appointment, contact Roy’s to do so, at your earliest convenience.

With the Premier Program, all home comfort system maintenance, consumable parts (air filters and UV bulbs) and covered repairs are included per the terms of your Premier Program agreement.

For questions concerning the home comfort system, contact Roy’s. Contact information is included in your Premier Program agreement.

The standard term for the Premier Program is 10 years. At the end of the standard term, you may elect to do any of the following (subject to the terms and conditions of your Premier Program agreement): 1)upgrade to a new system, 2) extend your Premier Program agreement, 3) exercise your purchase option, or 4) return the system.

If you sell your home, you have a couple options with the Premier Program Option 1: Contact us to apply to transfer the service to the new homeowner; upon the new homeowner being approved for the Premier Program and executing required documentation, they will assume responsibility for any remaining payments. Option 2: Contact Service 1st Financial to exercise your purchase option, as detailed in your Premier Program agreement. Under this option, you will take ownership of the system and program benefits will cease upon your exercise of the purchase option.

For billing questions, please contact Service 1st Financial, LLC, and one of our dedicated customer service team members will answer any of your questions. You can contact us via email at inquiries@service1stfinancial.com or call us toll-free at (888) 342-7005.

Roy’s will contact you to schedule the annual home comfort system maintenance. However, if you must reschedule that appointment, contact Roy’s to do so, at your earliest convenience.