Service Area

Tech assigned to my ticket was great! Would definitely highly recommend Jeff. He was professional, knowledgeable and efficient. Thank you for your service!

Had waste water backing up into the house. Showed up in a timely manner, cleaned the blockage and educated me on how to prevent a future blockage.

I can see exactly why the ratings are so high. Manny was knowledgeable, kind and most of all, he did not try to inflate the price. Nowadays, companies seem to push you into purchasing more and more, rather or not you need it. I feel like I can trust this business. He fixed my furnace quickly and now I feel more comfortable with this company fixing my AC this spring. I dont like writing reviews, but here I am. Keep up the good work!

When are technician matthew Franjoine was a very knowledgeable man very helpful and very professional

Jack Langdon was very kind and explained everything nicely to us

Tyler was friendly, efficient, considerate and knowledgeable. What more could you ask for, really. Many thanks.

Thomas did a fantastic job and he even personally addressed the late delivery of parts needed for the repair of my kitchen faucet. Thomas was friendly and professional.

Very professional and knowledgeable about the plumbing process.

Thomas was extremely professional, Very neat and respectful. He did a quality job. I would highly request Thomas for your plumbing needs. Thank you Thomas.

Amazing service! Fast, courteous, kind 😁. The whole crew was awesome 😎

Quality professional installation! Great job!

Josh was able to diagnose & fix our plumbing problem immediately. He was very knowledgeable & gave us guidance on what may have to be done in the future. We highly recommend Josh!

Josh B came out on a Saturday and cleared our issue, provided excellent service, highly recommend.

Update 2/25/26: Owen H and Josh B came out for a different plumbing problem we had, they were right on time, professional, efficient and friendly, resolved our issue and left a clean work space. Continue to highly recommend Roy’s to anyone needing plumbing expertise in WNY.

Josh B and Owen H, were extremely nice and explained everything clearly to me when I came home, they were also very nice to my mother.

Josh B, was very thorough listened to me and my concerns. He was able to get my plumbing fixed so I can use my water. Highly recommend others to request using him

My Technician was Jack. He was knowledgeable, professional, explained what he was doing and why and met all of my expectations of what a technician should be. Ten stars is not enough. He’s a wonderful addition to your team and thank you for sending him to me.

Everything about my experience with Roy’s is positive. The original estimator who came out, and the three man crew who did the job All highly professional. Did their work impeccably, as promised, no hidden charges or add-ons like with so many contractors, they cleaned up after they were done. Top-notch. Angelo, Joel and Kyle were the contractors and if I need more work at my house, I’m going to request that specific crew. A+.

We had an excellent experience with Roy’s Heating & Cooling when our furnace started short cycling. The scheduling team was friendly, responsive, and got us on the calendar quickly. Aaron, our technician, arrived promptly, was very kind and professional, and clearly explained what was causing the issue. He was knowledgeable, efficient, and made sure everything was working properly before he left. We truly appreciated the great service from start to finish and would highly recommend Roy’s Heating & Cooling.