Service Area

Work was done professionally and promptly. We are very satisfied.

Had a new HVAC system installed by Ben and Matt. Was very pleased with the service that I received, they both were friendly and professional. I highly recommend Roy’s for all your heating needs. Thanks Ben & Matt

Knowledgeable and professional

On Time ,Clean ,professional attitude throughout their time here. Answered questions with ease. Fixed our 100 yr old homes problem! HIGHLY recommend!!!

Great work by tech Evan Doud..

This was our second time using Roy’s and I’m so glad we did! When I reached out for an appointment we had a simple leak and by the time the appointment came it had gotten much worse. Matthew was extremely knowledgeable and just by my notes was already expecting the issue at hand. Just like our last issue, it was quick, efficient and very up front and honest. After the appointment Matthew was so nice and answered all my questions about what to do going forward, and his opinion on our plumbing situation. It is so nice knowing we can call Roy’s and have great work done and don’t have to worry about being upsold or told “possible future problems” and attempt to be sold on something we don’t need. They really care about their customers and it truly shows!

Great work. Efficient and nice work!

He was polite, professional, service was excellent

Chris was the best tech ever: identified and repaired problem while sharing what he found and making other suggestions that I quickly agreed to follow.

I was very much pleased with every employee I met from Roy's. Ryan B.,Robert N., Eric Shaw and Evan.

Jim was excellent in working on clogged drain. He checked all pipes in basement and then proceeded to unclog drain. Garbage disposal was loaded with grease buildup over the years. Purchased Bio drain cleaner and advised to use 5 days then weekly. Very satisfied with his work. He is top notch at his work. Very personable!

Mike Toth was very professional, friendly, and thorough servicing our heating for the winter months. He changed the necessary filters, checked carbon levels, and everything else to make sure our heating works for our cold Buffalo winter.

Very professional and knowledgeable person

Dave M. And Rhyan B. were professional and answered all of my questions. They also left a clean workspace!

Matt Franjoine & his assistant, Bill, were professional, informative and amazing. They arrived on time we agreed, explained everything as he went along, if I asked. Roy’s Plumbing NEVER disappoints! 5 ⭐️ & highly recommend him. Thanks Matt & Bill

My Technician was on time, friendly and knowledgeable. Roger quickly diagnosed the problem and efficiently repaired it. He also performed some other checks to ensure that we would not have problems in the near future. Could not be happier.

Outstanding customer service. Josh B came out to resolve an outside shutoff valve issue I had at my house. After calling two other companies over the past two years, he was the only one who found the precise location of the valve (hidden behind a basement plywood wall). He was able to locate and get to it without destroying the whole wall or tearing the basement apart to find it. In addition, Josh was thorough and professional and helped me understand exactly how the pipes were constructed.