Service Area

Josh was able to diagnose & fix our plumbing problem immediately. He was very knowledgeable & gave us guidance on what may have to be done in the future. We highly recommend Josh!

Josh B came out on a Saturday and cleared our issue, provided excellent service, highly recommend.

Update 2/25/26: Owen H and Josh B came out for a different plumbing problem we had, they were right on time, professional, efficient and friendly, resolved our issue and left a clean work space. Continue to highly recommend Roy’s to anyone needing plumbing expertise in WNY.

Josh B and Owen H, were extremely nice and explained everything clearly to me when I came home, they were also very nice to my mother.

Josh B, was very thorough listened to me and my concerns. He was able to get my plumbing fixed so I can use my water. Highly recommend others to request using him

My Technician was Jack. He was knowledgeable, professional, explained what he was doing and why and met all of my expectations of what a technician should be. Ten stars is not enough. He’s a wonderful addition to your team and thank you for sending him to me.

Everything about my experience with Roy’s is positive. The original estimator who came out, and the three man crew who did the job All highly professional. Did their work impeccably, as promised, no hidden charges or add-ons like with so many contractors, they cleaned up after they were done. Top-notch. Angelo, Joel and Kyle were the contractors and if I need more work at my house, I’m going to request that specific crew. A+.

We had an excellent experience with Roy’s Heating & Cooling when our furnace started short cycling. The scheduling team was friendly, responsive, and got us on the calendar quickly. Aaron, our technician, arrived promptly, was very kind and professional, and clearly explained what was causing the issue. He was knowledgeable, efficient, and made sure everything was working properly before he left. We truly appreciated the great service from start to finish and would highly recommend Roy’s Heating & Cooling.

Christian was very helpful explaining the issues and did a great job completing repair.

Josh Butry did a great job today. . Thank you

Josh Butry was very informative and explained step-by-step the repair he completed. I was very Thankful that he was able to fix my plumbing/faucet issue and coming out on a Sunday.

Five star service!! Josh Butry came out for an emergency call because our sewer drain was backing up. He was very friendly and knowledgeable! He fixed the problem and made sure everything was working as it should be before leaving. I would highly recommend Roy’s and Josh to everyone!! Thank you for the great service!

Had a clogged drain. Josh B came out, assessed the issue and recommended the appropriate fix. He was pleasant, knowledgeable and professional. Took care of the issue quickly and explained everything he was doing. Would not hesitate to have him come back if other issues arise.

Fiushed my water heater. Done a great job. Very polite. Had to call Roy's. My basement water coming up the drain. Josh B came out. Josh and Eric B.jetted my clean out pipe. Found my sewer had dropped six inches. Which means had to dig up and get sewer rerouted. Josh did an excellent job laying out what needed to be done. Plus had to relocate my sump pump drain. Got everything together. Next day the whole team came out and got started. One crew in basement. Other crew outside. What a BIG job. They all worked together. Everyone of the guys were great. If I could give them 10 stars I would. You want a job done the right way. Call Roy's plumbing.

Josh B came out to my house to provide an estimate for a few projects. Off the bat, he was professional and explained his background which instilled my trust in his expertise. He was patient when I asked a bunch of questions and gave some advice on items that we didn’t necessarily need to hire him for. The icing on the cake was that he brought in my recycling bin from the street! My husband and I will be using Roy’s for our garage project because of how great Josh was. Highly recommend!

Everyone who works there is super nice and patient and helpful

My Aunt had frozen pipes under her mobile home. Marco and Jeremiah did the work. They were excellent. If I ever need work done I would only want this team to do the job. Thank you so much!

Carl from Roy's plumbing did an amazing job changing the main water shut off in my house and new fixture by the laundry tub. Very professional cleaned everything when he was done. I would recommend them to everyone. Great job.