Service Area

I needed a new water line from the main to the house I had no pressure. Now I have water pressure in the house. It was expensive but I couldn’t put it off anymore. They did a good job, can’t say anything bad about them, it works. Thank you Roy’s

Very professional and polite, explained all work that was done and answered all my questions. Very pleased with new furnace.

The guys were prompt polite and explained exactly what they were doing. Would definitely call them again.

Josh b was very great at his job….. very good information and service.!

Manny was great! Very informative and professional.

Thanks to Chelsea the manager, and Jake the service tech are truly very personable, very helpful and concerned for "you" the customer. Both assets to Roy's Heating and Cooling.

Professional, friendly, efficient service. I like that they contact you with the technician’s photo prior to arrival. !Aaron was eager to explain the problem & took his time to insure the new gas valve was properly working.

Josh b excellent Knowledge, ba ground very gd. Explained process well.

I had a pipe leak and a tech was dispatched within 30 minutes… Jim McNeill was very helpful and pleasant and had it repaired within minutes.

Solid work from start to finish..Nice work Jack..

I highly recommend Roy’s Plumbing, Heating,, Cooling & Electrical for repair services. Christian Fisher was very experienced in repairing our toilet. He was also very personable and helpful in explaining what was needed for the repair and had the parts on his truck!! I was also happy to donate can goods for a discount. Will definitely call Roy’s for any future needed home repairs. Roy’s cares about it’s Customers and about the needy in the Community by teaming up with WNY Food.

Josh was a really good help with my home and the sewage line he inspected everything well and was very nice.

Team was great as always.

Josh and Owen are fabulous. Prompt and professional. Did not try to upset. I love these guys

We were told that they have Zero percent financing, what we were not told is there is a fee attached to the Zero financing. So, after receiving our paperwork I noticed this charge, and when I called Roy’s, I was told to call the bank it’s a bank fee. UPDATE ON 11.17.25 I spoke with Mike at Roy's about our above concern, he was very professional, understanding, I was so please on how they handled our concern, that we are changing our review from one star to a 5 STAR RATING. it's rare that a company stands behind their word like Roy's did., I highly recommend them.

Smooth operators. Very prompt and timely service. Pleasant and polite. They did a great job getting my new furnace in during a particularly cold period. Thanks 🙏🏽

Nick Fyvie was able to determine the problem with my toilet and recommended a part replacement that resolved the issue. He also explained how damaging disinfectant products placed in the tank can be - a lesson learned. He was easy to talk to and very personable!

Taylor Ellis does excellent work.