The Joy of Roy’s Annual Free Furnace Giveaway

I had a pipe leak and a tech was dispatched within 30 minutes… Jim McNeill was very helpful and pleasant and had it repaired within minutes.

Solid work from start to finish..Nice work Jack..

I highly recommend Roy’s Plumbing, Heating,, Cooling & Electrical for repair services. Christian Fisher was very experienced in repairing our toilet. He was also very personable and helpful in explaining what was needed for the repair and had the parts on his truck!! I was also happy to donate can goods for a discount. Will definitely call Roy’s for any future needed home repairs. Roy’s cares about it’s Customers and about the needy in the Community by teaming up with WNY Food.

Josh was a really good help with my home and the sewage line he inspected everything well and was very nice.

Team was great as always.

Josh and Owen are fabulous. Prompt and professional. Did not try to upset. I love these guys

We were told that they have Zero percent financing, what we were not told is there is a fee attached to the Zero financing. So, after receiving our paperwork I noticed this charge, and when I called Roy’s, I was told to call the bank it’s a bank fee. UPDATE ON 11.17.25 I spoke with Mike at Roy's about our above concern, he was very professional, understanding, I was so please on how they handled our concern, that we are changing our review from one star to a 5 STAR RATING. it's rare that a company stands behind their word like Roy's did., I highly recommend them.

Smooth operators. Very prompt and timely service. Pleasant and polite. They did a great job getting my new furnace in during a particularly cold period. Thanks 🙏🏽

Nick Fyvie was able to determine the problem with my toilet and recommended a part replacement that resolved the issue. He also explained how damaging disinfectant products placed in the tank can be - a lesson learned. He was easy to talk to and very personable!

Taylor Ellis does excellent work.

He and Evan were professional, efficient, and friendly. As a matter of fact all of the Roy's personnel have been terrific, including Adam, Joe, and Jeff. Anyone not mentioned is purely an oversight on our part, because we have been very pleased with everyone, including those we have only met via the phone

Josh B. Was super helpful and knowledgeable. Would do business with Roy's again.

The technician showed up early and quickly diagnosed the problem. He explained what he needed to do to fix the furnace and got right to work. I found the technician to be very professional and skilled. On top of that, he was very courteous. We have been Roy’s customers for many years and are never disappointed. Their annual service contract is a bargain too.

I highly recommend Roy’s Plumbing, Heating, Cooling & Electrical. They did a great job replacing the main sewer house trap and riser. Technician, Anthony R., was extremely helpful in keeping us well informed about the job and answered all our questions.

Nick Tabbi and Jake Whalen got the work done remarkably quickly and efficiently. Thanks, guys!

Roger was professional and handled the service job quickly.

Highly recommend. They are very knowledgeable, honest and transparent. Roger. P came over super professional and experienced technician took him less than ten minutes to figure out the whole system without a sweat. He explain to me the diagnostic in a very simple way. Although it's a very old system they didn't force me to replace the system. When the time comes, I will definitely replace my heating system with roy's.