Plumbing, Heating, Cooling & Electrical in Tonawanda

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Tonawanda sits right along the Niagara River, and if you’ve lived here long enough, you know what that means come January. The wind off the water hits differently on Delaware Street and Sheridan Drive than it does inland, and your furnace, pipes, and electrical system feel every degree of it. Roy’s Plumbing, Heating, Cooling & Electrical has been a familiar name in this community since 1973, and we’ve spent decades keeping homes comfortable throughout Tonawanda.

From the older Craftsman-style homes near Adam Street to the neighborhoods tucked behind Niawanda Park, Tonawanda’s housing stock tells a story. A lot of it was built in an era when electrical panels were undersized, cast-iron pipes were standard, and central air was an afterthought. That history shapes the kind of calls we get, and it’s exactly the kind of work our licensed technicians are prepared for. We handle plumbing, heating, cooling, and electrical, so one call covers whatever your home needs.

Ready to schedule service? Contact Roy’s today and let us take it from here.

Home Services We Offer in Tonawanda

Tonawanda’s older neighborhoods, river proximity, and harsh Western New York winters create a unique set of demands on your home’s systems. Roy’s Plumbing, Heating, Cooling & Electrical has been helping families throughout this community for over 50 years, and we understand what local homes need to stay safe, comfortable, and running right year-round.

Plumbing

Tonawanda’s aging housing stock means corroded pipes, failing sump pumps, and slow drains are common calls we receive throughout the area. Heavy lake-effect rain seasons put real pressure on sump systems, and older supply lines in pre-war homes can give out without much warning. Our licensed master plumbers are familiar with what these homes typically need and respond with honest assessments and lasting repairs.

Heating

Winters along the Niagara River are not gentle, and Tonawanda homeowners know better than most how quickly a heating failure can become a serious problem. Homes running on decades-old boilers or forced-air furnaces need a team that understands the equipment and the climate it is up against. We also install and service heat pumps and smart thermostats for homeowners looking to improve efficiency without sacrificing comfort.

Cooling

The humidity that builds along the river corridor during Tonawanda summers can make a poorly performing air conditioner feel like a much bigger problem than it is. Roy’s handles everything from new system installations to mid-season breakdowns, helping local families stay comfortable from June through August. We also offer ductless mini-split options for homes that were never built with traditional ductwork in mind.

Electrical

Many of Tonawanda’s homes were wired long before today’s electrical loads existed, and outdated panels, two-prong outlets, and aging wiring are findings we see regularly in this area. Our licensed electricians approach every upgrade with care, knowing that work done in older homes requires attention to what is already there. From panel replacements to EV charger installations, we help Tonawanda homeowners bring their electrical systems up to where they need to be.

To see what we can do for you, call us for a quote or to schedule service.

Why Tonawanda Homeowners Trust Roy’s Plumbing, Heating, Cooling & Electrical

Tonawanda is a community built on hard work and deep roots. From the longtime neighborhoods along the Niagara River to the homes near Two Mile Creek, people here take pride in where they live. Roy’s has been part of that same Western New York fabric since 1973, and we understand what it means to maintain a home in this area through harsh winters, aging infrastructure, and the kind of wear that comes with decades of real use.

  • Family-owned since 1973: Roy Dollendorf started this company with a commitment to honest work and fair dealing. His family has carried that forward for over 50 years. When you call Roy’s, you’re not reaching a national franchise. You’re calling a local business that has served your neighbors, your parents, and in many cases your grandparents.
  • One company for every trade: Tonawanda homes often need more than one type of service at a time. Our team handles plumbing, heating, cooling, and electrical under one roof, so you’re never stuck coordinating between multiple contractors or waiting on someone else to finish before the next crew can start.
  • Licensed master plumbers and certified technicians: Every technician who walks through your door is qualified and trained. We don’t cut corners, and we don’t send anyone into your home who isn’t ready to do the job right.
  • Transparent, upfront pricing: We tell you what the work will cost before we start. No surprise charges, no inflated invoices after the fact. That’s a promise we’ve kept for over five decades.
  • Five-Star Service Club membership: With over 2,500 members across the Buffalo area, our Service Club gives Tonawanda homeowners annual inspections, HVAC tune-ups, drain cleaning, priority scheduling, and 10% off all services. It’s the most practical way to protect your home before small problems become expensive ones.
  • Financing available: When a major repair or system replacement comes up, we offer financing options to help you move forward without putting your budget in a difficult spot.

Tonawanda homeowners deserve a service company that knows this community, respects your home, and stands behind its work. Whether you’re dealing with an emergency today or planning a system upgrade this season, Roy’s is ready to help. Contact us to schedule your appointment.

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See Why Our Customers Feel Like Stars

⭐️⭐️⭐️⭐️⭐️ 10/10 — HIGHLY RECOMMEND Roy's Plumbing, Heating, Cooling, & Electrical
I cannot say enough good things about our experience with Roy's!
When Rob initially came out, he was efficient, professional, and provided a quote based on what he could see at the time. He quickly coordinated a team to come out shortly afterward to get the job started.
Once the guys arrived, they realized the project was going to be much bigger than originally anticipated. Rather than rushing through the job, they took the time to thoroughly inspect the house, speak with the homeowner, and explain exactly what needed to be done and why. Although the cost changed due to the additional work required, everything was communicated professionally and transparently.
Rob went above and beyond to coordinate a team to return and complete this HUGE job within the very same week. A special shout out to Frank, Eric, Matt, Jason and Mikey, the entire crew who came out to get the job done! Ps pop your collar Frank, you are a rising star in the industry.
These guys were absolutely wonderful. They explained everything along the way, treated both the homeowners and the tenant with respect, and were honestly some of the funniest, most enjoyable guys we have ever worked with. For such young men, their professionalism, work ethic, communication, and willingness to make sure everything was understood truly impressed us.
After two very trying days, with a few minor issues along the way, we FINALLY HAVE HEAT! And so far, everything appears to be working great. 🙌🔥
A HUGE thank you to entire Roy's team! We appreciate your hard work, patience, professionalism, and dedication to getting this job done right.
If you're looking for a heating and plumbing company that communicates, treats people with respect, and shows up ready to tackle the job, I absolutely recommend giving Roy's a call.
SERVICE: 10/10. TEAM: 10/10. EXPERIENCE: 10/10.
Thank you again for everything! You guys were fantastic! 👏❤️
Teresa Anderson
3 days ago
Josh Butry was AMAZING. He was super thorough with everything that came up. He noticed an HVAC concern as well and called and got something scheduled.

I've always had a great experience with Roy's, but Josh has probably been the best technician I have ever spoken to. I will definitely be having him help with any more things that come up!!
Taylor Rich
3 days ago
Fast response, great service.
Jeffrey Dixon
3 days ago
Great service by Thomas O. Took his time to explain the various options to repair the plumbing leak. Once the repair was done he fully tested his work. Would recommend Roy's for any services needed.
John Mangione
4 days ago
Josh Butry was very informative and transparent. He took extra time to communicate the issues with us and describe all of our options. Highly recommend!
Matthew Vekich
5 days ago
Mike Toth provided very professional and knowledgeable information in reviewing the condition of my boiler . Friendly and courteous. An asset to the Roy’s staff.
James Carbone
5 days ago
Once again exceptional service. The leak was found and repaired quickly. Jim is knowledgeable, friendly and cleaned up afterward - just like all the guys that have worked at my home from Roy’s.
Joanne Basta
5 days ago
I called Roy’s for a backup sump pump estimate. Josh B was the senior plumbing tech that came out. Josh was awesome, went over the whole system verbally so I understood what was happening. He was very professional and helpful with all the knowledge he has. He went over every possible option for pumps and their respective pros/cons, as well as their prices. Everything was extremely up front and honest, cannot wait to have it installed. Price was reasonable for the guaranteed professional work and warranty, and the new Roys membership will be a wonderful peace of mind.
gavin grismer
5 days ago
Josh came to our home in Clarence after we placed a service call for an exploded bathroom faucet which flooded our home...he showed up on time and had a new faucet on his truck...he installed it and found out it was defective...he went back to the shop and got a new one which didn't fit our application....on the third try he installed a faucet which needed some plumbing to be reconfigured...he spent about 4 hours with us to make sure we were up and running...he absolutely went above and beyond the call of duty!!! We were very satisfied with the end result...kudos to Josh for his knowledge, skills and dedication to customer service!!!
Walter Davis
5 days ago
Very satisfied.Steve Moss was very professional and explained everything in detail.
Mike Newyork
6 days ago
Jeff was great solved the problem with my furnace quickly. He is an asset to Roy’s Plumbing. Would do business with again.
Kirt Bordonaro
7 days ago
Joel and Brandon were so great! So professional and installed our central air conditioning without a hitch. So happy with the whole process. They cleaned up and everything looks great too⭐️⭐️⭐️⭐️⭐️. Weeks later we had Bob Ertel and David Reed and team come back and put in a new Bubbler system to our sump pump. Bill fixed the sump pump itself. Everyone was very professional and responsive. The picture shows how neat it turned out despite the whole day it rained no mud tracks from construction equipment .⭐️⭐️⭐️⭐️⭐️
Susan Keefe
7 days ago
Excellent service. Great guy - Thomas Olson. knowledgeable, friendly, professional. Hes the kind of guy I could see as a neighbor, kicking back at a Summer BBQ with a cold one.
M M
1 week ago
Roy’s was great with either sending out emergency service when my furnace went out or giving me a prompt appointment next business day. I chose to wait and the service fee was waived! The appointment was set and confirmed that same day for Monday. The technician Jeffrey Steinborn was great! He was professional, honest, and friendly. He took great care to explain what he was doing and the pricing was up front so I could decide what I wanted to do. The fee was very reasonable and the repair completed promptly. I have used Roy’s for several plumbing jobs in the house and will continue to do so due to their reliability and quality work.
Brett M
1 week ago
He drove all the way to Tranor Road to pick up the parts such a professional clean honest man I’ll do business with you forever just as long as you hire people like Jeff
Robert Rogenmoser
2 weeks ago
Nick was very nice and efficient. Job well done.
Lawrwnce Pauly
2 weeks ago
Friendly professional knowledgeable techs completed the job even after several snags changed the plan several times and we
are back to use our water again
Edward Krawczyk
2 weeks ago
Great work experience with Josh, he was very through and helpful.
Will very likely work with Roy's again soon based on his helpful recommendations and notes.
Julian Julian
2 weeks ago

    Schedule Service With Roy’s Today

    Need help with your plumbing, heating, cooling, or electrical system? Roy’s makes it easy to schedule fast, reliable service in Buffalo and the surrounding areas. Our licensed technicians arrive on time, treat your home with respect, and get the job done right the first time. Whether it's an urgent repair or a routine checkup, we're here to keep your home safe and comfortable. Don’t wait—book your appointment with Roy’s today and experience the 5-star difference!